Call Processing Software, Hardware, Services and Research Papers

Small and Medium Business

HELP|

HOME

	Search by:		Search
		Advanced Search > Search within results	Search

Browse Directory> Infrastructure and Systems Management> Networking and Communications Solutions> Call Processing

ALL RESULTS

Browse Results		1 - 4 of 4
Too many results? Filter by:

Case Study: Children’s Memorial Hospital by ABS Associates, Inc.

July 2008 - (Free Research) In this case study Children’s Memorial Hospital engaged ABS to provide a variety of consulting services. Learn how ABS optimized the hospital’s help desk support system, and cut the figures for monthly average abandoned calls and open tickets in half.

(CASE STUDY)

VIEW ABSTRACT | GO TO CASE STUDY

Call Center Management: Planning, Scheduling, Historical and Real Time Statistics by DeskFlex

August 2008 - (Free Research) This paper examines how Call Centers in a number of industries have been able to significantly improve agent performance while reducing cost by using Agent Power Planning and Scheduling from Desk flex.

(WHITE PAPER)

VIEW ABSTRACT | GO TO WHITE PAPER

Lumber Company Cuts Customer Delays down to Size by Cisco Systems, Inc.

February 2008 - (Free Research) In this case study, Mountain Lumber Company streamlined their customer and employee communications with a Cisco Unified Communications system. They have also eliminated the need for a separate intercom system. Read this study to learn more.

(CASE STUDY)

VIEW ABSTRACT | GO TO CASE STUDY

Intelligent Call Handling - Optio Improves Customer Responsiveness by Cisco Systems, Inc.

February 2008 - (Free Research) Optio Software depends on Cisco Unified Communications to deliver more responsive customer service and better manage worldwide operations.

(WEBCAST)

VIEW ABSTRACT | GO TO WEBCAST

1 - 4 of 4

Business e-mail:

First name: (optional)

Last name: (optional)

x

We are always striving to improve our customer experience. Please notify us if there is a company missing that you feel should be in our directory.

The Complete KnowledgeStorm Network of Technology Search Sites. Focused searching for faster results.

Featured Companies | Get Listed on KnowledgeStorm | About KnowledgeStorm | Help
Solution & Research Index
Recent Searches: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22 | 23 | 24 | 25
Small and Medium Business is a part of the KnowledgeStorm Network.

KnowledgeStorm is brought to you by TechTarget, the most targeted IT media.
Copyright © 2008 KnowledgeStorm and TechTarget. All rights reserved. Privacy Statement - Terms of Use

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines.


TechTarget Corporate Web Site \| Media Kits \| Reprints