Service Organization Management Software, Hardware, Services and Research Papers

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Podcast: Selling the CIO on Business Services by Alcatel-Lucent

September 2008 - (Free Research) This podcast with enterprise expert Gary Audin is designed to help service providers sell beyond connectivity.

(PODCAST)

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ITSM Solution for Service Lifecycle Management by Hewlett-Packard Company

November 2008 - (Free Research) Looking to improve service quality? HP has the most comprehensive ITSM solution in the industry. By aligning services, software, education, and hardware around service management, HP is able to deliver a complete and comprehensive I...

(DEMO)

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Improving IT Service Support through ITIL by Hewlett-Packard Company

December 2006 - (Free Research) This white paper discusses the benefits associated with ITIL. Discover how ITIL can be used to integrate data to provide a comprehensive cross-tier representation for IT services.

(WHITE PAPER)

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ERP for Service Organizations by Epicor Software Corporation

Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations. It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management.

(SOFTWARE PRODUCT)

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