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Browse Directory>   Business Solutions>  Sales and Marketing>  Customer Experience Management (CEM)
 
ALL RESULTS SOFTWARE SERVICES & RESELLERS HARDWARE RESEARCH LIBRARY
 
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Supercharging Site Performance for Unmatched Holiday Success by Akamai Technologies
June 2008 - (Free Research) This webinar is on best practices for optimizing online customer experience, as well as best practices in terms of overall holiday planning.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Optimizing Rich Internet Application Performance by Akamai Technologies
June 2008 - (Free Research) The webcast discusses why web users want RIAs? how businesses are benefiting from RIAs? and how to put RIAs to work for your organization?
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Akamai Application Performance Services for the Manufacturing Industry by Akamai Technologies
Akamai Technologies managed services address core weaknesses of the public Internet, using the Akamai platform - 25,000 servers across 69 countries - to detect and avoid problem spots. 
(SERVICE)GO TO DETAILED REPORT

Accelerating the Delivery of On-Demand Applications to Meet Escalating Expectations of Corporate Customers by Akamai Technologies
March 2008 - (Free Research) The purpose of this whitepaper is to examine the escalating service delivery requirements of the SaaS marketplace.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Online Video: The New Merchandising by Akamai Technologies
September 2008 - (Free Research) This white paper examines the trends in eCommerce video applications, current customer and eRetailer attitudes, and the challenges to successfully delivering high quality online video into their online merchandising strategy.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Process Management - Enabling Innovation and Business Agility in Financial Services by Metastorm
February 2008 - (Free Research) This white paper explores how Business Process Management enables organizations to meet automation, efficiency and regulatory requirements. Discover how retail banking, investment banking and insurance sectors have successfully leveraged BPM technology.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Building Triple-Play Services by Alcatel-Lucent
November 2008 - (Free Research) This SearchTelecom.com workshop looks at how to build business and technical plans to make sure all of the bases are covered for delivering highquality services that can be efficiently and consistently managed.
(E-LEARNING TUTORIAL) VIEW ABSTRACT | GO TO E-LEARNING TUTORIAL

REI: Workforce Optimization and Management by Infor
December 2008 - (Free Research) REI implemented Workbrain for Retail, a centralized, web-based workforce management solution as it is specifically designed to meet the complex challenges faced by retailers and provides a single-source solution for workforce optimization.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

The One-to-One Future: Are We There Yet? by Infor
December 2008 - (Free Research) The need for one-to-one marketing has never been more urgent. This white paper shows how three core strategies must be deployed in order to address current and future business challenges, and to continue the journey toward the one-to-one future.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SugarCRM 30-day Trial - Customer Information Hosting by SugarCRM Inc.
December 2008 - (Free Research) Signing up for this 30 day free trial gets your company on track for taking control of customer relationships, group collaboration, sales forecasts, customer support, and marketing management.
(DEMO) VIEW ABSTRACT | GO TO DEMO

Sol Melia by Infor
December 2008 - (Free Research) Sol Melia selected Infor CRM as it provided them a powerful, integrated marketing suite that helped them analyze, segment, generate customer lists, and execute campaigns without IT resources needing to take part in the marketing process.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Manufacturing Company Links All Departments Into the Sales Cycle with Exact ERP by Exact Software
October 2008 - (Free Research) Learn how Exact MAX ERP, Exact Synergy and Exact e-Mobile provide Secure Care Products with a fully integrated system allowing departments from administrative to sales to link into the sales cycle.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Adding Shock Absorbers to Your Messaging System by Azaleos Corporation
December 2008 - (Free Research) Attendees will gain new insights into this growing trend from both an analyst and vendor perspective, hear about recent customer implementations of remote services, and participate in an interactive Question and Answer session.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

IBM Cognos Pricing Makes More Projects Possible by Cognos, an IBM Company
October 2008 - (Free Research) IBM Cognos has a flexible and tiered pricing grid that enables companies to cost effectively deliver BI and PM benefits to more users, and more types of users.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Eight Steps for Keeping Customer Experience Momentum During an Economic Downturn by Avaya Inc.
November 2008 - (Free Research) Read this paper to see the research and to learn the eight steps that Forrester recommends for customer experience executives in this environment in preparation for tightened budgets, intensified focus on costs, and customer dissatisfaction.
(ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Thriving in an Economic Downturn by Avaya Inc.
August 2008 - (Free Research) This e-guide that takes you through the latest contact center technologies, and how they can help you develop brand differentiation, elevate customer loyalty, and keep costs low – even when everyone is tightening their budgets.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Intelligent Customer Routing: A New Architectural Approach to Intelligent Customer Service by Avaya Inc.
June 2008 - (Free Research) Avaya Intelligent Customer Routing improves customer service and acts as the bridge between the past and the future while addressing key management and IT needs by providing a more flexible and adaptable architecture.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Extraordinary Customer Service by Avaya Inc.
June 2008 - (Free Research) Extraordinary Customer Service explores the contact center as a strategic part of your enterprise--where you can leverage differentiated services to provide a superior customer experience that can build brand loyalty and increase profits.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Widex a Perfect Match: VAI Implements E-Commerce Solution for Hearing Aid Provider by VAI, Vormittag Associates, Inc.
December 2008 - (Free Research) Widex needed a Web-based solution to deliver customized content and applications to its hearing aid dispensers, to help improve customer service and speed delivery times, Widex called on VAI to develop a customized e-Commerce solution.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Why CRM Has Failed the Customer - And What to Do about It by InQuira Inc
December 2008 - (Free Research) This white paper offers insights into why CRM has fallen short in serving customers-and it shows how to start getting CRM right.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Easily Manage, Provision & Deploy Virtual Desktops by VMware, Inc.
December 2008 - (Free Research) Learn about VMware View Manager 3, an enterprise-class desktop management solution that streamlines management, provisioning and deployment of virtual desktops.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Total Economic Impact Of VMware Virtual Desktop Infrastructure - Healthcare Industry by VMware, Inc.
December 2008 - (Free Research) Find out how a VMware healthcare customer used VMware View, formerly VMware Virtual Desktop Infrastructure, to reduce costs, free up office space and increase worker productivity in its remote offices.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Managing Customer Profitability with Martha Rogers by Portrait Software
December 2008 - (Free Research) Listen to Martha's podcast for best practices on building customer profitability through CSRs and tips for treating each customer as an individual.
(PODCAST) VIEW ABSTRACT | GO TO PODCAST

Mentor Graphics Video Testimonial by InQuira Inc
October 2008 - (Free Research) In this video Tom Floodeen describes Inquira's online customer service model that allows support technicians to answer inquires within seconds.
(VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

Benefits and Advantages of Recording and Archiving Calls by Teleformix
July 2008 - (Free Research) This whitepaper examines the value of call monitoring and call archiving. It introduces a robust new call monitoring, recording and archiving solution ECHO.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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