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Solving the E911 Enterprise Location Challenge by Avaya Inc.

July 2008 - (Free Research) Advances in technology are undermining the ability to identify the location of a caller dialing 911. This whitepaper looks at the technical issues, the regulatory environment, and the steps that Avaya is taking to address the E911 challenge.

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Outsourcing Software Development Starter Kit by Nagarro Inc.

September 2008 - (Free Research) This white paper discusses the key challenges involved in managing outsourced and offshore product development programs. Learn more in this Outsourcing Software Development Kit.

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Improve Customer Service, Call Metrics and Reduce Support Costs Using a Remote Technical Support Solution by NTR Global

September 2008 - (Free Research) In this case study, Illumen improved its customer service, call metrics and reduced its support costs by using NTR global’s remote technical support solution. Learn more about NTR support.

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