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Browse Directory>   Infrastructure and Systems Management>  Systems Management>  IT Service Management (ITSM)/ IT Infrastructure Library (ITIL)
 
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Consulting Methodologies -- IT Infrastructure by Info-Tech Research
July 2004 - (Paid) With limited amounts of money, time and people, IT managers are expected to deliver services to an increasingly complex business environment. This methodology traces the process of building an optimal IT infrastructure. Review current state, determine the ideal, and design an action plan.
(ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

The Mandate for Lights-Out IT Management by Dorado Software
November 2008 - (Free Research) This paper explains how IT organization can successfully automate the management of an increasingly complex IT environment.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Accelerating BSM Adoption by Netuitive, Inc.
October 2008 - (Free Research) Netuitive’s solution is designed to leverage prior investments and seamlessly integrates with existing monitoring agents, event consoles, asset inventories and service modeling tools.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Redefining the Performance Management Process by Netuitive, Inc.
October 2008 - (Free Research) The key to addressing the entire performance management challenge is to start with the fundamentals – the way baselines and thresholds are handled.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Netuitive SI: Automated Performance Knowledge for Improved Systems Managementv by Netuitive, Inc.
October 2008 - (Free Research) Netuitive SI is a performance analysis tool that improves productivity while preserving user investment in infrastructure management tools like BMC PATROL and NetIQ AppManager.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Taking the Guesswork out of ITIL by Netuitive, Inc.
October 2008 - (Free Research) ITIL Service Delivery provides the processes for identifying, planning and provisioning IT services, while Service Support addresses the day-to-day support and maintenance of these services.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Focus on Core Business: Avis Germany Case Study by matrix42
September 2008 - (Free Research) This case study examines the how's and why's Avis Germany selected a metrix42 solution to fully centralize all their IT infrastructure management.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

AT&T Business Continuity Survey: 2008 by AT&T Corp
September 2008 - (Free Research) The goal of this business continuity survey was to learn what these executives were doing about business continuity, and how it figured in their overall IT strategy.
(WHITE PAPER) GO TO WHITE PAPER

Gartner Toolkit Case Study: Successful PC Life Cycle Management Implementation by matrix42
June 2008 - (Free Research) The company took the desktop refresh as an opportunity to review its PC life cycle management tools and processes and selected Empirum from matrix42 for inventory, license management, software/patch distribution and client backup.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Business Continuity Management by matrix42
September 2008 - (Free Research) This White paper explains the concept of Business Continuity and demonstrates how matrix42 Empirum supports the Business Continuity Strategy in the enterprise.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Reliance for Smarts: Automated Performance Remediation for EMC Smarts Environments by Univa UD
October 2008 - (Free Research) Read this paper to learn how Reliance extends CAIL’s Application Performance Factory (APF) to automate performance remediation for applications managed by EMC Smarts.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

TEC: A Corporate Guide to Better Decisions through IT by SAP America Inc
June 2008 - (Free Research) Small and midsize companies that can successfully align IT with their business objectives will be the ones to stay ahead of the competition by having access to the right information at the right time, allowing for better, faster decisions.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IDC: In the Enterprise Long Tail: Will IT Matter? by SAP America Inc
February 2008 - (Free Research) Read how a firms key business and IT priorities and their experience with acquiring, implementing, and support of SAP solutions influences business.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IDC Paper: Implementing Operational Excellence: Obtaining the Information Needed for Continued Success by SAP America Inc
February 2008 - (Free Research) Explore IDC's framework for implementing operational excellence and the successful steps to an effective implementation for midsize companies - internal assessment, competitive benchmarking and resource prioritization and acquisition.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Data Center Decisions Virtual Seminar by SearchDataCenter
September 2008 - (Free Research) Participate in this highly-interactive, one-of-a-kind educational event on Tuesday, September 23rd to get expert advice on how to improve your data center while cutting costs.
(VIRTUAL TRADE SHOW) VIEW ABSTRACT | GO TO VIRTUAL TRADE SHOW

Strategies for Reducing Data Center Costs by SearchDataCenter
September 2008 - (Free Research) Kenneth will discuss the impact of IT reliability decisions on energy consumption to simplify your cost concerns and help you set achievable energy reduction goals.
(VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

Future-proofing Your Server and Systems Infrastructure by SearchDataCenter
September 2008 - (Free Research) In this session, Joe Clabby provides best practices on reducing server costs by consolidating, virtualizing and provisioning your new data center.
(VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

Automating and Optimizing Service Desk Performance by Kaseya
April 2008 - (Free Research) The service desk is the first line of defense for reacting to IT issues, yet most organizations haven't designed their service desk properly. Read this white paper to learn about a solution that addresses this problem and help support your clie...
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Download Kaseya FREE 30 Day Trial by Kaseya
April 2008 - (Free Research) Kaseya Solutions provide IT solution providers and IT administrators a complete view of their environments from a centralized console. Install your own fully functional Kaseya server and begin managing your entire computing infrastructure in minutes.
(DEMO) VIEW ABSTRACT | GO TO DEMO

Improve Your Business through Best Practice IT Management by Kaseya
April 2008 - (Free Research) This white paper provides insight on ways that MSPs and IT departments can improve their management of services. Learn how using ITIL best practices with an automated management solution can address a number of the unique challenges these businesses face.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT Automation: Moving IT from Panic Mode to Managed Mode by Kaseya
April 2008 - (Free Research) IT automation provides the means to maximize IT investments and align them with business objectives. Read this white paper to learn more about IT automation and why your clients must understand the need for this strategy and why it is being used today.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Blackberry Certification Program: Understanding IT Certifications by BlackBerry
August 2008 - (Free Research) In this session, Esper Chawah explains the fundamentals of high stakes certification programs as well as the IT certification exam process.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Service Level Management: On the Level by Nimsoft, Inc.
August 2008 - (Free Research) This paper explains an evolutionary approach to Service Level Management (SLM) that enables organizations at any stage of IT development to successfully implement SLM and begin contributing more to the business bottom line.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Why Most Organizations Miss User Response Monitoring - and What to Do about It by Nimsoft, Inc.
August 2008 - (Free Research) This guide explains the challenges of user response monitoring and how to overcome these challenges. It also teaches you how to get a real handle on infrastructure performance and shows you how it will impact user experience.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Increasing IT Efficiency by Mobilizing ITSM and ITIL Capabilities by BlackBerry
April 2008 - (Free Research) This Webcast reviews the best practices and business drivers for mobilizing ITSM applications.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

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