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Business Intelligence Solutions | Storage Management | Budgeting, Financial Planning and Analysis | Customer Service (General) | Business Process Management (BPM) | Technology ROI Tools | Enterprise Resource Planning (ERP) | Application Lifecycle Management(ALM) | IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) | Help Desk and Call Management

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Improving Customer Support and Help Desk Efficiencies with On-demand Remote Support by NTR Global September 2008 - (Free Research) On-demand remote support solutions address the inadequacies of web tools, e-mail, and phone-based approaches to quality customer care. This paper helps anyone responsible for improving customer experience using affordable technology solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Tape Encryption FAQ by Sony Electronics Inc. October 2008 - (Free Research) This Podcast, featuring storage expert Pierre Dorian, addresses the key concerns regarding tape encryption and the benefits it offers. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Consulting Methodologies -- Project Management by Info-Tech Research October 2003 - (Paid) Most projects are initiated to achieve "mission-critical" business goals. On average, nearly 50 percent of these projects fail to meet objectives. This level of failure is unacceptable. Ensuring that you have a sound project management system in place is essential in order to obtain your desired results. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

FAQ Guide on Solid State Technology by Sun Microsystems, Inc. December 2008 - (Free Research) This Podcast takes a look at solid state drive (SSD) technology and how it may benefit consumers, especially enterprise infrastructures. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

FAQ guide on Fibre Channel over Ethernet by Emulex Corporation November 2008 - (Free Research) The new Fibre Channel over Ethernet technology appears to be accepted by a large majority and wide range of market vendors. This Podcast explains this new networking protocol (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Streamlining Marketing Management and Processes, a Merrill Lynch Success Story by Aprimo, Inc. June 2008 - (Free Research) This 2002 case study details Merrill Lynch's GPC Marketing team that successfully implemented Aprimo's Planning & Financial Management solution to better manage their $100 million-plus marketing spend. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Advanced Professional Services Automation / Project Portfolio Management by Unanet Technologies (E-mail this company) Unanet PSA/PPM software is an earned value management system that improves resource scheduling and forecasting, project management, project portfolio management, project accounting, timesheets and expense reports for government contractor, professional services, advanced technology, and Fortune 100 internal services organizations.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Could You Be Overspending on SAP Licenses? How to Control SAP Spending by Acresso December 2008 - (Free Research) Join Acresso Software's license management expert Jeff Greenwald and Derek Prior, research director for AMR Research, as they discuss new techniques companies are using to cut SAP spending by an average of 30%. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

PODCAST: 7 New Ways to Rein in SAP Spending by Acresso December 2008 - (Free Research) licWithout exact knowledge of license use, you risk paying for duplicate users and unused licenses - increasing the cost of your SAP investment. Listen to this podcast to learn how to analyze license usage, optimize usage and reduce cost. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Advancing the Economics of Networking by Juniper Networks, Inc. December 2008 - (Free Research) By freeing up IT budget dollars, Juniper allows businesses to invest in other innovative technologies that will further reduce the cost of doing business while improving their competitive position. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Your Reliance on Firewalls and IDS for More Budget-Friendly Internal Security by Mazu Networks December 2008 - (Free Research) Listen to this podcast to learn how Network Behavior Analysis (NBA) offers a new approach that addresses the same needs solved by firewalls but is deployed differently which can save organizations money. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Consulting Methodologies -- Disaster Recovery Planning by Info-Tech Research September 2003 - (Paid) A serious security breach or a threat to business continuity can lead not only to critical business damage and loss, but can also undermine the credibility of your IT department. Understand your current state, mitigate your risks, and plan for recovery. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Consulting Methodologies -- IT Infrastructure by Info-Tech Research July 2004 - (Paid) With limited amounts of money, time and people, IT managers are expected to deliver services to an increasingly complex business environment. This methodology traces the process of building an optimal IT infrastructure. Review current state, determine the ideal, and design an action plan. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Practical and Flexible IT Service Management for the Real World by Numara Software January 2009 - (Free Research) This webinar will show you why Numara® FootPrints® 9, a highly flexible and practical service desk solution, is the best value in the service desk market today. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Bloor Research: Understanding the Complexities of Data Migration by Infosolve Technologies, Inc. March 2008 - (Free Research) This paper from Bloor Research is intended to highlight the major issues involved in data migration. Bloor hopes that an understanding of the complexities involved will help readers to understand why data migration needs to have its status elevated. At... (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Labor Planning and Budgeting for Retail Workforce Agility by Infor December 2008 - (Free Research) This paper outlined the right workforce labor budgeting and planning solution which will link retail operational processes with corporate financial and strategic decisions to close the workforce supply loop. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Successful Business Guide for Data Migration: Re-engineering Data for Optimized Value by Datanomic April 2008 - (Free Research) Up to 75% of new systems fail to meet expectations, often because flaws in the migration process result in invalid data. With an understanding of the challenges, managing the migration as part of the investment is much more likely to... (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Calculate the ROI of Remote Support by Citrix Online - GotoAssist July 2008 - (Free Research) Remote support platforms offer a compelling ROI story, with impacts to multiple core metrics such as first contact resolution, incident handling time and customer satisfaction. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ID3 -- A Complete Insurance Administration Solution by Fiserv Insurance Solutions ID3 is a complete life, health and annuity policy administration system fully integrated to support every step of the insurance value chain in a straight through processing environment.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Optim Test Data Management Solution by IBM The Optim Test Data Management Solution offers proven capabilities to optimize test data management processes. Now you can create "right-sized" test databases with minimal cost and effort. Optim helps companies improve application quality, speed time to market, and accelerate revenue generation.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Akamai Services for the High Tech Industry by Akamai Technologies Akamai solutions for high tech companies provide a predictable, high-quality user experience that measurably improves the success of your online activities.  (SERVICE) GO TO DETAILED REPORT

The Big Crunch: Capacity Grows, Budgets Shrink by Storage Magazine September 2008 - (Free Research) Increased capacity demands are the overriding theme of this year's Storage Purchasing Intentions survey. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

A Business Intelligence Agenda for Midsize Organizations by Cognos, an IBM Company October 2008 - (Free Research) To address the challenges of improving performance and driving competitive advantage, BI solutions require multiple capabilities to address a variety of needs and issues. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Genius Project4Domino (GP4D) by Genius Inside September 2008 - (Free Research) Genius Project4Domino is an easy-to-use, Lotus Notes and web-based project management solution. Use the virtual workplace to manage projects and processes, where internal and external people can be involved. Register for our free trial. (DEMO) VIEW ABSTRACT | GO TO DEMO

Warner Bros. Case Study by Aprimo, Inc. November 2008 - (Free Research) Warner Bros. implemented Aprimo's Marketing Resource Management solution, which helped them to combine Aprimo with Sales Data and streamline its domestic theatrical media planning, placement and execution with finance and auditing processes. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

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