Captaris® Alchemy®: Document Management Software by Captaris, Inc.. Captaris Alchemy gives organizations the power to archive, index and retrieve images, faxes, email, PDFs, and several other file types with an integrated and scalable more... >> Discover more offerings from Captaris, Inc..
		InfoTrends White Paper: Speeding Your Business Processes: Making Transactional Content Readily Available by IBM. In this white paper, InfoTrends examines the business and technological requirements needed to make critical business transactional content readily available, posing more... >> Discover more offerings from IBM.
		Customer Support Solution by Extraview Corporation. As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer more... >> Discover more offerings from Extraview Corporation.

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Remote Access Technologies | Remote Administration | Customer Service (General) | On-line Customer Support | Help Desk and Call Management | SSL VPN | Workflow Automation | Business Process Management (BPM) | Call Center Management | Mobile Device Management

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Desktop Management DEMO: Desktop Authority® Version 7.8 by ScriptLogic Corporation January 2008 - (Free Research) ScriptLogic Corporation's award-winning suite of desktop, server and Active Directory solutions helps to empower network and security administrators to proactively save time and resources. Download this free 30 day evaluation. (PRODUCT DEMO) VIEW ABSTRACT | GO TO

IT Leadership Strategy: How to Provide World-Class Help Desk Support by Citrix Online - GotoAssist July 2008 - (Free Research) Attend this Webinar to get an under-the-hood look at how GoToAssist Corporate remote support enables the IT organization to be the engine that keeps your end users productive and your company running. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Podcast: Delivering Secure Content to Remote Mobile Users: How to Build a CDN by F5 Networks September 2008 - (Free Research) This podcast examines how an enterprise content delivery network (eCDN) can help your company distribute content closer to remote users while maintaining high availability, DOS protection, and compliance requirements. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Oracle RAC Performance Quadruples on HP Cluster with Dolphin Express by Dolphin Interconnect Solutions August 2008 - (Free Research) This paper discusses the advantages of using SuperSockets with Dolphin Express to build scalable, high performance and highly cost-effective Oracle RAC clusters with industry standard servers and Dolphin components. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Captaris® Alchemy®: Document Management Software by Captaris, Inc. Captaris Alchemy gives organizations the power to archive, index and retrieve images, faxes, email, PDFs, and several other file types with an integrated and scalable set of tools that are easy to use and deploy throughout the information lifecycle management (ILM) stages.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Sun Storage and Archive Solution for HPC by Sun Microsystems, Inc. December 2008 - (Free Research) This article is intended for IT managers and storage architects familiar with HPC applications and data requirements in the organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ROC Maestro for Open Systems by ROC Software ROC Maestro for Open Systems, a key component of the ROC Enterprise Suite™, provides a very easy method for scheduling and managing workloads, processes, dependencies and events across complex, heterogeneous IT environments.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Mobile Revolution: The Advent of the Pocket Office by Info-Tech Research August 2004 - (Paid) The mobile technology landscape seems to change every ten seconds. Businesses that can exploit the potential of mobile technology will have a definite advantage over their competition. Assess your mobile needs and opportunities now. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Consulting Methodologies -- Disaster Recovery Planning by Info-Tech Research September 2003 - (Paid) A serious security breach or a threat to business continuity can lead not only to critical business damage and loss, but can also undermine the credibility of your IT department. Understand your current state, mitigate your risks, and plan for recovery. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Build a New Business Model Using a Remote Support Solution by NTR Global September 2008 - (Free Research) In this case study, Northbrook Consulting wanted their remote support solution to include multiple session capabilities. Learn how NTR's Remote Support was their solution. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Protecting Your Business From the Lurking Evil in Your Network by Juniper Networks, Inc. December 2008 - (Free Research) This webcast discusses the evolution of security risks and how the network identifies and mitigates them. It also explains solutions that help proactively reduce or prevent the impacts of the evolving threats. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Customer Support Solution by Extraview Corporation (E-mail this company) As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer support management functionality based on the ExtraView platform.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Bug Tracker Solution - Comprehensive Bug Tracking and Change Management by Extraview Corporation (E-mail this company) As a leading Bug Tracking Solution for small companies to the world's largest organizations, the ExtraView Bug Tracker solution features comprehensive bug tracking and change management functionality based on the ExtraView platform.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Demo - Installing Hyper-V Server on Dell PowerEdge R805 by Dell, Inc. December 2008 - (Free Research) This video shows the installation of Hyper-V Server on a Dell PowerEdge R805 server through a Dell Remote Access Card (DRAC) using the Virtual CD-ROM and remote console features to facilitate installation remotely. (DEMO) VIEW ABSTRACT | GO TO DEMO

Protecting Server Data in Remote and Branch Offices by Iron Mountain Digital September 2008 - (Free Research) This paper presents a framework for examining current methods of protecting server data in remote and branch offices--as well as the solutions designed to optimize server data protection programs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Disaster Recovery for Remote Offices: It's Easier to Get Right Than You May Have Thought by Overland Storage December 2008 - (Free Research) Snap Server data protection solutions provide the simplest way to protect critical data stored on desktops, laptops, file and application servers, and Snap Servers at remote offices. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Tips for Protecting the Edge: Remote-Office Data Protection by Overland Storage December 2008 - (Free Research) This Tipcast gives IT professionals an effective way to incorporate remote backups done locally and managed centrally from the main data center. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Remote Site Business Continuity with Syncsort XRS by Syncsort April 2008 - (Free Research) As companies increasingly migrate to remote areas they face the challenge of how to effectively protect data resources at remote dispersed sites. Read this white paper to learn about a solution that protects data at remote sites with centralized control. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Implementation Guide: Remote Access Protection by Juniper Networks, Inc. December 2008 - (Free Research) This document discusses how to implement an essential part of Juniper Networks Adaptive Threat Management Solutions--namely remote access protection. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Calculate the ROI of Remote Support by Citrix Online - GotoAssist July 2008 - (Free Research) Remote support platforms offer a compelling ROI story, with impacts to multiple core metrics such as first contact resolution, incident handling time and customer satisfaction. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices for Remote Support and Services by Citrix Online - GotoAssist July 2008 - (Free Research) After evaluating a number of free and fee-based services, PlumChoice's team selected the Citrix® GoToAssist Web-based support service. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

IT HelpDesk Solution by Extraview Corporation (E-mail this company) ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Defect Tracker - Web-based Change Management for Manufacturing/LifeSciences by Extraview Corporation (E-mail this company) For industry-leading manufacturing and life science organizations, ExtraView Defect Tracker offers highly-scalable web-based defect tracking and change management with the flexibility and speed of the ExtraView platform.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Enterprise Password Management: A Guide to Best Practices by RoboForm Enterprise September 2008 - (Free Research) Passwords are an essential security technique. This white paper reviews best practices to password management and provides contrast methods of dealing with Enterprise Single Sign-On (ESSO) and describes an alternative approach to ESSO. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Stopping Rootkits at the Network Edge by Trusted Computing Group Administration (E-mail this company) January 2007 - (Free Research) The Trusted Computing Group (TCG) has been working for years to create building blocks for trusted hardware and software that makes PCs and other systems less vulnerable to rootkits and other malware. In this TCG white paper, we explore what makes rootkits so dangerous and how TCG technology can be used to stop their spread. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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