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Remote Access Technologies | Remote Administration | Customer Service (General) | SSL VPN | On-line Customer Support | WAN/ LAN Solutions | Authentication / Password Management | Business Intelligence Solutions | Help Desk and Call Management | Data Security

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Magic Quadrant for Business Intelligence by QlikTech, Inc. August 2008 - (Free Research) The market for business intelligence platforms is moving away from a position dominated by pure-play vendors. This paper discusses why this is being driven by a trend for consolidation, from several large application and software infrastructure vendors. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mobile Revolution: The Advent of the Pocket Office by Info-Tech Research August 2004 - (Paid) The mobile technology landscape seems to change every ten seconds. Businesses that can exploit the potential of mobile technology will have a definite advantage over their competition. Assess your mobile needs and opportunities now. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Protecting Server Data in Remote and Branch Offices by Iron Mountain Digital September 2008 - (Free Research) This paper presents a framework for examining current methods of protecting server data in remote and branch offices--as well as the solutions designed to optimize server data protection programs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Disaster Recovery for Remote Offices: It's Easier to Get Right Than You May Have Thought by Overland Storage December 2008 - (Free Research) Snap Server data protection solutions provide the simplest way to protect critical data stored on desktops, laptops, file and application servers, and Snap Servers at remote offices. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Tips for Protecting the Edge: Remote-Office Data Protection by Overland Storage December 2008 - (Free Research) This Tipcast gives IT professionals an effective way to incorporate remote backups done locally and managed centrally from the main data center. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Remote Site Business Continuity with Syncsort XRS by Syncsort April 2008 - (Free Research) As companies increasingly migrate to remote areas they face the challenge of how to effectively protect data resources at remote dispersed sites. Read this white paper to learn about a solution that protects data at remote sites with centralized control. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Calculate the ROI of Remote Support by Citrix Online - GotoAssist July 2008 - (Free Research) Remote support platforms offer a compelling ROI story, with impacts to multiple core metrics such as first contact resolution, incident handling time and customer satisfaction. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices for Remote Support and Services by Citrix Online - GotoAssist July 2008 - (Free Research) After evaluating a number of free and fee-based services, PlumChoice's team selected the Citrix® GoToAssist Web-based support service. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Enterprise Password Management: A Guide to Best Practices by RoboForm Enterprise September 2008 - (Free Research) Passwords are an essential security technique. This white paper reviews best practices to password management and provides contrast methods of dealing with Enterprise Single Sign-On (ESSO) and describes an alternative approach to ESSO. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cost-Effective Alternatives for Supporting Mission-Critical Oracle Databases by Database Specialists December 2008 - (Free Research) By partnering with a Remote DBA services firm, you can augment your database management team and upgrade your level of service in a cost effective manner with a firm that provides you with the services of certified Oracle professionals. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Demo - Installing Hyper-V Server on Dell PowerEdge R805 by Dell, Inc. December 2008 - (Free Research) This video shows the installation of Hyper-V Server on a Dell PowerEdge R805 server through a Dell Remote Access Card (DRAC) using the Virtual CD-ROM and remote console features to facilitate installation remotely. (DEMO) VIEW ABSTRACT | GO TO DEMO

Implementation Guide: Remote Access Protection by Juniper Networks, Inc. December 2008 - (Free Research) This document discusses how to implement an essential part of Juniper Networks Adaptive Threat Management Solutions--namely remote access protection. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services by Citrix Online - GotoAssist July 2008 - (Free Research) View this Webinar, featuring Chip Gliedman, principal analyst for Forrester Research, who reveals 5 best practices for improving IT service delivery and support. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Increase First Contact Resolution: The Key to Superior Support by Citrix Online - GotoAssist July 2008 - (Free Research) John Ragsdale, VP of Research for SSPA makes a business case for improving first contact resolution and explain how it links to significantly reduced operating costs and increased customer loyalty. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Consolidating Remote Offices by Storage Magazine October 2008 - (Free Research) Our exclusive survey confirms that protecting ROBO-generated data is a three-pronged undertaking: resource consolidation, management controls and optimization approaches. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Data Sheet: Server Backup and Recovery for Remote Offices and SMBs by Iron Mountain Digital October 2008 - (Free Research) Read how Iron Mountain's LiveVault solution radically simplifies the protection of all your company's servers with reliable, automated backup and rapid recovery. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enterprise Remote Access by F5 Networks September 2008 - (Free Research) Historically, organizations have used IPSec VPN solutions to provide employees with remote access to network resources; an expensive, complicated deployment for a handful of users. This paper details how this process has modernized. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Performance Solution for Document Distribution by F5 Networks September 2008 - (Free Research) When it comes to project collaboration, modern enterprises are caught off guard by the demands placed on their infrastructures by the Internet & advanced intranets/extranets. Learn how F5 WebAccelerator solution resolves this. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Remote Office Survivability by NET Quintum November 2008 - (Free Research) This white paper outlines the remote office challenges that are surfacing as more companies implement VoIP. It also explains how corporate IT departments and service providers can avoid the pitfalls experienced during the initial adjustment (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Security for Wireless Networks: A Comparison among SSL, IPSec and Mobile VPNs by NetMotion Wireless June 2008 - (Free Research) This paper outlines common threats and issues regarding wireless security in the context of typical uses of mobile devices over wireless networks and evaluates secure remote access solutions in comparison with NetMotion Mobility XE. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Virtual Show and Tell: Using Remote Tech Support Using Remote Tech Support to save Time and Money by ABS Associates, Inc. October 2008 - (Free Research) This paper discusses how remote support offers several benefits to the organization, such as resolving off-site worker challenges, reducing call-handling time, and increasing first-call resolution rates. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Helpdesk Managed Services - Maximize End-User Satisfaction for Enterprises by ABS Associates, Inc. Providing quality helpdesk, desktop, and networking support and services is the heart of ABS' business. By rendering quick, responsive answers to your IT challenges, ABS will have a positive impact on the overall productivity of your organization.  (SERVICE) GO TO DETAILED REPORT

Achieving Common Internet File System (CIFS) Acceleration by F5 Networks September 2008 - (Free Research) Common Internet File System (CIFS) is a remote file access protocol that forms the basis for Windows file sharing. Each WANJet appliance has a deep understanding of the CIFS protocol and can therefore act on behalf of a CIFS client and server to make t... (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SAP Replaces Previous VPN Technology with F5's FirePass SSL VPN Solution, Ensuring Secure Remote Access for Nearly 7,000 Users Daily by F5 Networks September 2008 - (Free Research) This white paper examines how to provide a consistent and secure connection to your company's applications for remote users through SSL VPN technology. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

A Unified Approach for Successfully Securing Wireless and Remote Devices by F5 Networks September 2008 - (Free Research) For most deployment scenarios, an SSL VPN appliance can provide many of the features and benefits of a special purpose WLAN controller for wireless access, but at a much lower cost and with greater flexibility. This paper describes the key sell... (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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