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Remote Access Technologies | Network Management | Remote Administration | Mobile Device Management | Patch Management | IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) | Wireless Technologies and Mobile Computing | WAN/ LAN Solutions | Wireless Security | Help Desk and Call Management

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Automating and Optimizing Service Desk Performance by Kaseya April 2008 - (Free Research) The service desk is the first line of defense for reacting to IT issues, yet most organizations haven't designed their service desk properly. Read this white paper to learn about a solution that addresses this problem and help support your clie... (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Improve Your Business through Best Practice IT Management by Kaseya April 2008 - (Free Research) This white paper provides insight on ways that MSPs and IT departments can improve their management of services. Learn how using ITIL best practices with an automated management solution can address a number of the unique challenges these businesses face. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT Automation: Moving IT from Panic Mode to Managed Mode by Kaseya April 2008 - (Free Research) IT automation provides the means to maximize IT investments and align them with business objectives. Read this white paper to learn more about IT automation and why your clients must understand the need for this strategy and why it is being used today. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Protecting Server Data in Remote and Branch Offices by Iron Mountain Digital September 2008 - (Free Research) This paper presents a framework for examining current methods of protecting server data in remote and branch offices--as well as the solutions designed to optimize server data protection programs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Booz Allen Hamilton: Securing the Mobile Enterprise & Ensuring Compliance by Lumension Security January 2008 - (Free Research) Booz Allen Hamilton has incorporated Lumension Security's PatchLink Update into their automated patch management system. With PatchLink Update, the IT team no longer has to inspect each laptop, making it much more efficient and cost effective. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Case Study - Small Business Values Safety Net for Mission Critical BlackBerry Deployment by BlackBerry March 2008 - (Free Research) Wireless devices can allow small market businesses to respond faster, provide better service and ensure availability. Read this case study to learn how one small-business leveraged the BlackBerry technical support service to improve business processes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Download Kaseya FREE 30 Day Trial by Kaseya April 2008 - (Free Research) Kaseya Solutions provide IT solution providers and IT administrators a complete view of their environments from a centralized console. Install your own fully functional Kaseya server and begin managing your entire computing infrastructure in minutes. (DEMO) VIEW ABSTRACT | GO TO DEMO

QUOCIRCA BRIEFING - We Are All IT users now by NTR Global January 2009 - (Free Research) The report draws on Quocirca's knowledge of the technology and business issues faced by organisations and provides advice on the approaches that can be taken to ease the task of IT management. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Total Support: Achieving Sustainable Business Growth with a Remote Support Solution by NTR Global November 2008 - (Free Research) Remote support increases revenue opportunities by improving the customer experience and creating measurable value for the customer and provider alike. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Advanced Virtualization Management Q&A by CA July 2008 - (Free Research) Watch this expert Q&A videocast to get key tips on advanced virtualization management and the answers to the most recently asked questions by IT administrators. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

Presentation Transcript: Leveraging Advanced Management in a Virtual Environment by CA September 2009 - (Free Research) Read this transcript from an expert Q&A videocast to get key tips on advanced virtualization management and the answers to the most recently asked questions by IT administrators. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ROC Maestro for Open Systems by ROC Software ROC Maestro for Open Systems, a key component of the ROC Enterprise Suite™, provides a very easy method for scheduling and managing workloads, processes, dependencies and events across complex, heterogeneous IT environments.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Remote Site Business Continuity with Syncsort XRS by Syncsort April 2008 - (Free Research) As companies increasingly migrate to remote areas they face the challenge of how to effectively protect data resources at remote dispersed sites. Read this white paper to learn about a solution that protects data at remote sites with centralized control. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Calculate the ROI of Remote Support by Citrix Online - GotoAssist July 2008 - (Free Research) Remote support platforms offer a compelling ROI story, with impacts to multiple core metrics such as first contact resolution, incident handling time and customer satisfaction. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Performance Solution for Document Distribution by F5 Networks September 2008 - (Free Research) When it comes to project collaboration, modern enterprises are caught off guard by the demands placed on their infrastructures by the Internet & advanced intranets/extranets. Learn how F5 WebAccelerator solution resolves this. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Virtual Show and Tell: Using Remote Tech Support Using Remote Tech Support to save Time and Money by ABS Associates, Inc. October 2008 - (Free Research) This paper discusses how remote support offers several benefits to the organization, such as resolving off-site worker challenges, reducing call-handling time, and increasing first-call resolution rates. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Captaris RightFax - Enterprise Fax and Document Delivery by Captaris, Inc. RightFax is the clear leader in enterprise fax server and electronic document delivery software. Integrates with email, CRM, ERP and related applications means secure sending & receiving of documents from applications in the enterprise via fax, email, MFPs or the Internet.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Supporting Mobile Workers: A Survey of Management, Capabilities and Concerns by Fiberlink Communications September 2008 - (Free Research) Kelton Research conducted an online survey of 333 IT staff members at US companies with 500 or more employees. This survey explores different topics related to supporting mobile workers, including connectivity, security and management control. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

D2D2T Backup Architectures and the Impact of Data De-duplication by Quantum Corporation June 2008 - (Free Research) This paper examines the impact of de-duplication in a disk-to-disk-to-tape (D2D2T) backup and recovery environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Making IT Infrastructure Management Easier and More Efficient by Dorado Software November 2008 - (Free Research) This white paper provides some information on how Dorado Software can help organizations to more efficiently and cost effectively manage the various components of their IT infrastructure. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Adding Shock Absorbers to Your Messaging System by Azaleos Corporation December 2008 - (Free Research) Attendees will gain new insights into this growing trend from both an analyst and vendor perspective, hear about recent customer implementations of remote services, and participate in an interactive Question and Answer session. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

A Unified Approach for Successfully Securing Wireless and Remote Devices by F5 Networks September 2008 - (Free Research) For most deployment scenarios, an SSL VPN appliance can provide many of the features and benefits of a special purpose WLAN controller for wireless access, but at a much lower cost and with greater flexibility. This paper describes the key sell... (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Captaris® Alchemy®: Document Management Software by Captaris, Inc. Captaris Alchemy gives organizations the power to archive, index and retrieve images, faxes, email, PDFs, and several other file types with an integrated and scalable set of tools that are easy to use and deploy throughout the information lifecycle management (ILM) stages.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Mobile Revolution: The Advent of the Pocket Office by Info-Tech Research August 2004 - (Paid) The mobile technology landscape seems to change every ten seconds. Businesses that can exploit the potential of mobile technology will have a definite advantage over their competition. Assess your mobile needs and opportunities now. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Improved Manageability and Availability Spur Move to Virtualize Desktops by AMD and VMware, Inc (E-mail this company) July 2007 - (Free Research) Many companies have turned to virtualization technologies for their servers and in their data centers to simplify administration and to reduce management chores and operating costs while maintaining reliability and safeguarding against disasters. Companies are now looking to apply the same technology to their desktop computers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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