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Business Intelligence Solutions | Business Process Management (BPM) | Customer Service (General) | Marketing Management | Interactive Voice Response (IVR/ CTI) | Sales Management | Customer Relationship Management (CRM) | Enterprise Content Management (ECM) | Media & Digital Asset Management | Customer Experience Management (CEM)

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Consulting Methodologies -- Project Management by Info-Tech Research October 2003 - (Paid) Most projects are initiated to achieve "mission-critical" business goals. On average, nearly 50 percent of these projects fail to meet objectives. This level of failure is unacceptable. Ensuring that you have a sound project management system in place is essential in order to obtain your desired results. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Consulting Methodologies -- IT Infrastructure by Info-Tech Research July 2004 - (Paid) With limited amounts of money, time and people, IT managers are expected to deliver services to an increasingly complex business environment. This methodology traces the process of building an optimal IT infrastructure. Review current state, determine the ideal, and design an action plan. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Consulting Methodologies -- Disaster Recovery Planning by Info-Tech Research September 2003 - (Paid) A serious security breach or a threat to business continuity can lead not only to critical business damage and loss, but can also undermine the credibility of your IT department. Understand your current state, mitigate your risks, and plan for recovery. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Podcast--Connecting Through Content Issue One: How Technology Marketers Meet Buyers' Appetite For Content by KnowledgeStorm, Inc (E-mail this company) May 2007 - (Free Research) This report discusses content strategies and preferences from the unique perspectives of both the B2B technology buyers and marketers. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Connecting Through Content: Issue One by KnowledgeStorm, Inc (E-mail this company) March 2007 - (Free Research) This report, Issue One: How Technology Marketers Meet Buyers' Appetite for Content is the first in the Connecting Through Content series, which explores content creation, distribution and lead nurturing through the dual marketers' and technology buyers' perspectives. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

VUE Software: Insurance Commission & Incentive Compensation Management by CSSI VUE software delivers flexibility and automation to help solve the complexities of insurance sales commission and incentive compensation plans. VUE’s web-enabled incentive management solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution offers the ease of a total solution from one vendor.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Enterprise Performance Management: The Next Generation of Performance Management and BI by Oracle Corporation July 2008 - (Free Research) Through a series of online presentations, industry experts will offer advice on how to standardize and automate management processes and integrate performance management and BI solutions to optimize enterprise-wide performance. (VIRTUAL TRADE SHOW) VIEW ABSTRACT | GO TO VIRTUAL TRADE SHOW

Thriving in an Economic Downturn by Avaya Inc. August 2008 - (Free Research) This e-guide that takes you through the latest contact center technologies, and how they can help you develop brand differentiation, elevate customer loyalty, and keep costs low – even when everyone is tightening their budgets. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

VUE Software: Enterprise Incentive Management by CSSI VUE Software solves the complexities of insurance sales commission and incentive compensation plans by delivering flexibility and automation. VUE Software’s web-enabled EIM solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution provides the ease of a total solution from one vendor.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Adding Shock Absorbers to Your Messaging System by Azaleos Corporation December 2008 - (Free Research) Attendees will gain new insights into this growing trend from both an analyst and vendor perspective, hear about recent customer implementations of remote services, and participate in an interactive Question and Answer session. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Presenting Structured Data in Rich Internet Applications using an Open Source Foundation The BIRT-based Product Line - from Eclipse BIRT to Enterprise-Scale Implementations by Actuate November 2008 - (Free Research) With the advent of Web 2.0 and Rich Internet Application technologies, the Internet is becoming increasingly interactive. Popular web sites such as amazon.com, google.com and ebay.com have set users expectations and have created a demand.. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Global Green IT Attitude & Action: Survey Report by Info-Tech Research Sponsored by: TANDBERG January 2008 - (Free Research) KnowledgeStorm and Info-Tech Research Group partnered to conduct the Global Green IT Attitude & Action survey in November 2007. More than 2,100 IT and non-IT respondents from around the globe provided insight on their sentiment towards climate change, Green IT, and how they believe their companies are reacting. Learn the results. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Putting the Caller First: Interactive Voice Response (IVR) & Voice User Interface (VUI) Design That Enhances Customer Experience by Angel.com October 2008 - (Free Research) Attend this webcast to learn how with Inbound and Outbound Interactive Voice Response (IVR) solutions, Angel.com combines the power of the telephone, your data and the web to generate information-driven communications and transactions. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Akamai Dynamic Site Solution for the Hotel and Travel Industry by Akamai Technologies Akamai provides a complete e-business solution that addresses the requirements for massive reach to support worldwide customer demands and the use of an extended infrastructure to support widely varying traffic on demand.  (SERVICE) GO TO DETAILED REPORT

Implementing Chargeback: A Step-By-Step Approach by VKernel March 2008 - (Free Research) Many organizations recognize the need for Chargeback, but simply do not know where to start. The workshop will walk through an easy to understand step by step approach for implementing Chargeback. The group size will be small with interactive... (DEMO) VIEW ABSTRACT | GO TO DEMO

E-Book: From Web to Phone: Using Interactive Speech Applications to Automate Business Processes by Angel.com November 2008 - (Free Research) Speech applications have long promised a strong return on investment by automating routine call center tasks and reducing live operator costs. This white paper gives more details. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Is Tacoma City Your Destiny? by Autodesk July 2008 - (Free Research) Check out our interactive map and learn how Tacoma Public Works would respond in any situation-from the mundane to an emergency-now that they can freely access their data. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Technical Comparison of On-line Vs. Line-interactive UPS Designs by APC November 2008 - (Free Research) This paper describes the advantages and disadvantages of each topology and addresses some common misconceptions about real-world application requirements. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Trends in Reinsurance Administration 2008 Reinsurance Administration Survey Results by Fiserv Insurance Solutions April 2008 - (Free Research) In April Fiserv Insurance surveyed CFOs at U.S. P&C insurance carriers. The goal was to uncover industry trends for 2008 and early 2009, track interests and see the strategic direction of the industry. Request a copy of the survey results. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

5 Ways to Put Your CRM Data to Work for You and Your Customers by Angel.com October 2008 - (Free Research) This paper explores the various ways that today's organizations are automating the interaction between CRM and IVR applications to increase customer loyalty and retention as well as maximize efficiency and productivity of service and sales functions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Acquire, Analyze, and Present Data with LabVIEW by National Instruments NI LabVIEW is an open environment designed to make interfacing with any measurement hardware simple. With interactive assistants, code generation, and connectivity to thousands of devices, LabVIEW makes gathering data as simple as possible.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

The IT Skinny on Lean Manufacturing by Info-Tech Research December 2004 - (Paid) Improving your company's manufacturing & business processes is not simply an option in today's global marketplace - it's a requirement. Investigate the opportunities that Lean Manufacturing (LM) can bring to your manufacturing environment, and understand the role/responsibilities of the IT department to achieve and sustain manufacturing excellence. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

The Impact of AJAX on the Network by F5 Networks September 2008 - (Free Research) Though AJAX has a unique impact on the client, server, and the network, these challenges are addressed by existing, proven application delivery methods that address similar challenges arising from other technologies. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT Briefing: Forrester Research: File Sharing and Collaboration - Challenges, Trends, and Considerations by FolderMaestro.com December 2008 - (Free Research) This document is based on a FolderMaestro/TechTarget Webcast entitled "Forrester Research: File Sharing and Collaboration-Challenges, Trends, and Considerations." (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Akamai Dynamic Site Solution for the CPG Industry by Akamai Technologies (E-mail this company) Akamai Dynamic Site Solutions ensure high performance and reliability of dynamically-rendered, personalized Web sites within the CPG Industry. The solutions provide a optimized user experience encouraging consumers to browse and buy.  (SERVICE) GO TO DETAILED REPORT

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