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Remote Access Technologies | Remote Administration | Customer Service (General) | On-line Customer Support | Help Desk and Call Management | Wireless Technologies and Mobile Computing | WAN/ LAN Solutions | Mobile Device Management | Business Intelligence Solutions | Data Security

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Adding Shock Absorbers to Your Messaging System by Azaleos Corporation December 2008 - (Free Research) Attendees will gain new insights into this growing trend from both an analyst and vendor perspective, hear about recent customer implementations of remote services, and participate in an interactive Question and Answer session. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services by Citrix Online - GotoAssist July 2008 - (Free Research) View this Webinar, featuring Chip Gliedman, principal analyst for Forrester Research, who reveals 5 best practices for improving IT service delivery and support. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Increase First Contact Resolution: The Key to Superior Support by Citrix Online - GotoAssist July 2008 - (Free Research) John Ragsdale, VP of Research for SSPA makes a business case for improving first contact resolution and explain how it links to significantly reduced operating costs and increased customer loyalty. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Mobile Revolution: The Advent of the Pocket Office by Info-Tech Research August 2004 - (Paid) The mobile technology landscape seems to change every ten seconds. Businesses that can exploit the potential of mobile technology will have a definite advantage over their competition. Assess your mobile needs and opportunities now. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

A Unified Approach for Successfully Securing Wireless and Remote Devices by F5 Networks September 2008 - (Free Research) For most deployment scenarios, an SSL VPN appliance can provide many of the features and benefits of a special purpose WLAN controller for wireless access, but at a much lower cost and with greater flexibility. This paper describes the key sell... (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Supporting Mobile Workers: A Survey of Management, Capabilities and Concerns by Fiberlink Communications September 2008 - (Free Research) Kelton Research conducted an online survey of 333 IT staff members at US companies with 500 or more employees. This survey explores different topics related to supporting mobile workers, including connectivity, security and management control. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Global Green IT Attitude & Action: Survey Report by Info-Tech Research Sponsored by: TANDBERG January 2008 - (Free Research) KnowledgeStorm and Info-Tech Research Group partnered to conduct the Global Green IT Attitude & Action survey in November 2007. More than 2,100 IT and non-IT respondents from around the globe provided insight on their sentiment towards climate change, Green IT, and how they believe their companies are reacting. Learn the results. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Web Acceleration 2.0: Now No One Has to Wait by F5 Networks September 2008 - (Free Research) If you are worried about the performance of your web applications, you are not alone. Learn how F5's approach to Application Delivery Networking eliminates the bottlenecks inherent in browsers, in the network, and in the data center. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SSL VPN for Secure Wireless LAN Access by F5 Networks September 2008 - (Free Research) For most deployment scenarios, an SSL VPN appliance can provide many of the features and benefits of a special purpose WLAN controller for wireless access, but at a much lower cost and with greater flexibility. This paper describes the key sell... (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Get the Facts: Comparing BlackBerry to Alternative Wireless Solutions by BlackBerry March 2008 - (Free Research) Attend this on-demand webcast now for the latest information on wireless technology that will assist you in making the best wireless decision for your organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Demo - Installing Hyper-V Server on Dell PowerEdge R805 by Dell, Inc. December 2008 - (Free Research) This video shows the installation of Hyper-V Server on a Dell PowerEdge R805 server through a Dell Remote Access Card (DRAC) using the Virtual CD-ROM and remote console features to facilitate installation remotely. (DEMO) VIEW ABSTRACT | GO TO DEMO

Tips for Protecting the Edge: Remote-Office Data Protection by Overland Storage December 2008 - (Free Research) This Tipcast gives IT professionals an effective way to incorporate remote backups done locally and managed centrally from the main data center. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Disaster Recovery for Remote Offices: It's Easier to Get Right Than You May Have Thought by Overland Storage December 2008 - (Free Research) Snap Server data protection solutions provide the simplest way to protect critical data stored on desktops, laptops, file and application servers, and Snap Servers at remote offices. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Protecting Server Data in Remote and Branch Offices by Iron Mountain Digital September 2008 - (Free Research) This paper presents a framework for examining current methods of protecting server data in remote and branch offices--as well as the solutions designed to optimize server data protection programs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT Briefing: Forrester Research: File Sharing and Collaboration - Challenges, Trends, and Considerations by FolderMaestro.com December 2008 - (Free Research) This document is based on a FolderMaestro/TechTarget Webcast entitled "Forrester Research: File Sharing and Collaboration-Challenges, Trends, and Considerations." (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cost-Effective Alternatives for Supporting Mission-Critical Oracle Databases by Database Specialists December 2008 - (Free Research) By partnering with a Remote DBA services firm, you can augment your database management team and upgrade your level of service in a cost effective manner with a firm that provides you with the services of certified Oracle professionals. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Calculate the ROI of Remote Support by Citrix Online - GotoAssist July 2008 - (Free Research) Remote support platforms offer a compelling ROI story, with impacts to multiple core metrics such as first contact resolution, incident handling time and customer satisfaction. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The IT Skinny on Lean Manufacturing by Info-Tech Research December 2004 - (Paid) Improving your company's manufacturing & business processes is not simply an option in today's global marketplace - it's a requirement. Investigate the opportunities that Lean Manufacturing (LM) can bring to your manufacturing environment, and understand the role/responsibilities of the IT department to achieve and sustain manufacturing excellence. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

The Fine Art of Lead Management and Follow-Up: What Research Shows About Lead Qualification and Nurturing by KnowledgeStorm, Inc (E-mail this company) May 2006 - (Free Research) The Internet has changed the dynamics of technology sales and marketing. While most marketing efforts emphasize generating leads, and most sales efforts are focused on closing sales, not enough consideration is given to the little-understood but vital middle ground of lead qualification. Learn more about industry best practices. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Bloor Research: Understanding the Complexities of Data Migration by Infosolve Technologies, Inc. March 2008 - (Free Research) This paper from Bloor Research is intended to highlight the major issues involved in data migration. Bloor hopes that an understanding of the complexities involved will help readers to understand why data migration needs to have its status elevated. At... (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Forrester Research: Mobility Trends in Financial Services by Avaya Inc. August 2008 - (Free Research) Recent Avaya-sponsored research conducted by Forrester Consulting on unified communications in financial services revealed that 50% of financial services employees are mobile 25% of the time during the work week. Read this for the details. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Five Ways to Improve Your Company's Efficiency by Cisco Systems, Inc. February 2008 - (Free Research) According to IDC research, 60.2% of SMBs cited improving efficiency as their top business priority in 2005. Read this article to find tips for enhancing efficiency. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

The Business Benefits of e-Learning in High-Growth Companies by SkillSoft Corporation August 2008 - (Free Research) This research report looks at learning strategies and the use of e-learning technologies in high-growth companies by focusing on the experiences of six organizations. It also includes an annual benchmarking study on trends in corporate learning practices. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Performance Solution for Document Distribution by F5 Networks September 2008 - (Free Research) When it comes to project collaboration, modern enterprises are caught off guard by the demands placed on their infrastructures by the Internet & advanced intranets/extranets. Learn how F5 WebAccelerator solution resolves this. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Podcast - What Technology Buyers Want You To Know About Online Content by KnowledgeStorm, Inc (E-mail this company) February 2006 - (Free Research) This podcast summarizes, Define What's Valued Online, a new study which confirms what many technology marketers have instinctively suspected all along: Buyers of technology products consider Internet research essential to their ability to do their jobs. Listen to this podcast to learn about basic changes you can make to improve your online content. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

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