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Customer Relationship Management (CRM)
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Customer Experience Management (CEM)
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Customer Information Management/ Customer Databases
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Marketing Management
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Channel Success Stories: The SMB Market Case Study: KIS by Dell PartnerDirect and Intel
December 2008 - (Free Research) This Channel Success Story will give you insight into how KIS is addressing Data Consolidation and Management; Green IT; Virtualization; Security; Unified Communications and "earning its stripes" in the SMB market.
CryptoLogic Inc. by Infor
December 2008 - (Free Research) CryptoLogic chose to implement Infor CRM Epiphany® Outbound Marketing to enhance its marketing product suite.
Channel Success Story: The SMB Market by Dell PartnerDirect and Intel
January 2009 - (Free Research) This Channel Success Story will give you insight into how KIS is addressing Data Consolidation and Management; Green IT; Virtualization; Security; Unified Communications and "earning its stripes" in the SMB market.
REI: Workforce Optimization and Management by Infor
December 2008 - (Free Research) REI implemented Workbrain for Retail, a centralized, web-based workforce management solution as it is specifically designed to meet the complex challenges faced by retailers and provides a single-source solution for workforce optimization.
Sol Melia by Infor
December 2008 - (Free Research) Sol Melia selected Infor CRM as it provided them a powerful, integrated marketing suite that helped them analyze, segment, generate customer lists, and execute campaigns without IT resources needing to take part in the marketing process.
Why CRM? The Business Case for Customer Relationship Management by Oracle Corporation
September 2008 - (Free Research) Organizations are adopting CRM solutions because they understand that having the technology to execute a customer-centric strategy is a business imperative. Learn the strategic value of CRM -- increased revenue, productivity, and customer satisfaction.
6 Steps to ERP Implementation Success by IFS
February 2008 - (Free Research) Implementing ERP, CRM, EAM is complicated. Here are six simple steps to take in order to manage that complexity.
ERP in the Midmarket by SAP America Inc
September 2008 - (Free Research) Read this CIO guide on ERP in the Midmarket to get a better understanding of the various options companies have when choosing, implementing, securing, and measuring the ROI from their ERP systems.
Will Your Organization Benefit from Fax Server Software? by Captaris, Inc.
February 2008 - (Free Research) Will your organization benefit from fax server software? Determine your document delivery needs, the benefits of implementing an electronic fax and document delivery solution and the benefits.
Contact Centers for Dummies by Avaya Inc.
November 2008 - (Free Research) This guide provides a high-level approach to the different methodologies with lots of information not only on running contact centers, but also on implementing technology in contact centers in a profitable way.
Shenzhen Telecom by Pitney Bowes Group 1 Software
July 2008 - (Free Research) Pitney Bowes Group 1 Software customer communication management (CCM) solutions allow Shenzhen Telecom to provide customized billing, while greatly enhancing operational efficiency and customer satisfaction.
How to Ensure That Your Employees Will Want to Use CRM by CDC Software - Ross Enterprise
September 2008 - (Free Research) This paper outlines the technology building blocks that enable you to create an information-rich environment that empowers your workforce to perform at its peak. Learn how to use data to its fullest--without having to become IT experts.
The Case for IT Governance in a Lotus Notes Environment by TeamStudio
November 2008 - (Free Research) Read this paper to learn how implementing governance is an ongoing process or IT lifestyle; it is a combination of people, processes and technologies that must be implemented consistently over time.
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