InfoTrends White Paper: Speeding Your Business Processes: Making Transactional Content Readily Available by IBM. In this white paper, InfoTrends examines the business and technological requirements needed to make critical business transactional content readily available, posing more... >> Discover more offerings from IBM.
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		Actuate Performancesoft Suite: Performance Management Solution by Actuate. Actuate’s combination of practical expertise, state of the art software and unparalleled customer support is unlike that of any other organization offering Performance Management more... >> Discover more offerings from Actuate.

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Business Process Management (BPM) | Application Management and Maintenance | Business Intelligence Solutions | Customer Service (General) | Enterprise Content Management (ECM) | Technology ROI Tools | Storage Area Network (SAN)/ Network Attached Storage (NAS) | Web Services | Human Resource Management | Model Driven Development/ CASE Tools

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Case Management: Transformational Process Management in Government by IBM March 2008 - (Free Research) IBM FileNet Business Process Framework is a framework that gives governments the ability to rapidly build a case management system. (WHITE PAPER) GO TO WHITE PAPER

Collaborative Case Management - The Future of Citizen Service by EMC Corporation May 2008 - (Free Research) This White Paper outlines a collaborative case management framework based on record, business process, collaboration and content management technologies. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

15 Minute Guide to Collaborative Case Management for the Public Sector by EMC Corporation August 2008 - (Free Research) This guide focuses on an innovative approach to case management in public sector--collaborative case management (CCM). (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Profiting from Absence Management: How to Cut the Costs of Employee Absences by Infor December 2008 - (Free Research) This paper explains how a decisive strategy and integrated systems will enable you to surmount the costly barriers now associated with employee absence management. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

White Paper: EMC Documentum Content-Enabled Solutions by EMC Corporation August 2008 - (Free Research) Everyday, thousands of business and government organizations worldwide are able to streamline operations, grow revenue, and ensure compliance using EMC Documentum content-enabled solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Calculate the ROI of Remote Support by Citrix Online - GotoAssist July 2008 - (Free Research) Remote support platforms offer a compelling ROI story, with impacts to multiple core metrics such as first contact resolution, incident handling time and customer satisfaction. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Profitable Product Development for SME by PTC Small/Med Product Development February 2008 - (Free Research) This report highlights the approaches that leading SMEs take to achieve and extend this performance gap, serving as a roadmap for other smaller manufacturers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

EMC Documentum Process Suite 6.0 by EMC Corporation May 2008 - (Free Research) The EMC Documentum Process Suite offering is part of the Documentum family of enterprise content management (ECM) software, and is tightly integrated with the Documentum Content Server and repository for its operation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Constellation Energy Group by EMC Corporation June 2008 - (Free Research) In its quest to fully leverage the new technologies, Constellation energy realized it needed to integrate them to one another, as well as integrate them with other business processes and applications. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT Briefing: Efficient SAN-Based Tape Encryption by Cisco Systems, Inc. December 2008 - (Free Research) This document discusses the protection of stored data, particularly the data that resides on backup tapes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Optim™ Data Privacy Solution by IBM The Optim™ Data Privacy Solution de-identifies application data so that it can be safely used in testing or training environments. By substituting fictionalized yet realistic data for confidential information, Optim enables sites to test effectively while supporting privacy compliance initiatives.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

State of Agile Development Survey 2008 by VersionOne Inc. September 2008 - (Free Research) This white paper highlights the results of a third annual industry survey regarding the state of agile development. Gain insight into the status of organizations currently implementing or practicing agile methods. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Supporting Operations Transformation with Service Modeling Methodology by Alcatel-Lucent June 2008 - (Free Research) Service Operations Modeling is a technique to characterize the operations of communication services and to establish a series of measurable and important indicators which span the entire lifespan of a service. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Subscriber Data: How Service Providers Can Mine the Gold Buried in Their Networks by Alcatel-Lucent August 2008 - (Free Research) This white paper discusses how customer information or subscriber data is an important asset to be managed. Learn how service providers can use subscriber data as a foundation to generate new revenue streams and strengthen their brand. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The New Breed of Data Modeling Tools and Techniques: Driving Enterprise Application, Efficiency and Flexibility eGuide by Sybase, Inc. May 2008 - (Free Research) This paper examines a new generation data modeling solution that allows corporations to collect, integrate and leverage metadata to automatically produce code for industry-leading database engines as well as application development. (E-LEARNING TUTORIAL) VIEW ABSTRACT | GO TO E-LEARNING TUTORIAL

Cineca Case Study - High Performance Computing, Blades, MDS by Cisco Systems, Inc. October 2008 - (Free Research) Read this case study to learn more about how Cineca uses Cisco HPC, blade switching, and SAN technologies to reduce increase ROI and reduce maintenance costs and demand on resources. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

WISH Client Data and Shelter Management by Grasp Software Corporation W.I.S.H. is designed to manage the day-to-day Client based activities of your shelter, providing access to critical Client Information and accumulation of statistical data. The WISH Shelter Manager tracks crisis calls and interventions, service given, referrals to/from and programs attended for both ongoing case management and statistical purposes.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Application Monitoring: Best Practices for Application Performance by AVIcode, Inc. January 2008 - (Free Research) This white paper explores how to optimize application availability and reliability through an always on approach to application monitoring that combines reactive and proactive techniques. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Machine Learning to Beat Spam Today...and Tomorrow by Proofpoint, Inc. January 2009 - (Free Research) Read this paper to learn how Proofpoint MLX evolves to counter emerging threats, ensuring that the corporate infrastructure is secure against today's spammers as well as tommorrow's. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Workers Compensation Management System (WCMS) by Fiserv Insurance Solutions Fiserv provides this totally integrated iSeries solution that allows users to track all information associated with policies, claims and customers in a seamless environment.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Bug Tracker Solution - Comprehensive Bug Tracking and Change Management by Extraview Corporation (E-mail this company) As a leading Bug Tracking Solution for small companies to the world's largest organizations, the ExtraView Bug Tracker solution features comprehensive bug tracking and change management functionality based on the ExtraView platform.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Optimizing Customer Retention Programs by Portrait Software December 2008 - (Free Research) Read this case study and find out about how Uplift Modeling can help your marketing programs and increase campaign ROI. (WHITE PAPER) GO TO WHITE PAPER

Disk Based Backup - Implementation Techniques by Dell | EqualLogic December 2008 - (Free Research) This document discusses proven implementation techniques for disk-to-disk backups, what to be aware of when evaluating VTL, and how to equip your organization for changes in data protection technologies. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT HelpDesk Solution by Extraview Corporation (E-mail this company) ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Customer Support Solution by Extraview Corporation (E-mail this company) As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer support management functionality based on the ExtraView platform.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

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