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Customer Service (General) | Call Center Management | Intrusion Prevention Solutions | Intrusion Detection/ Forensics | Customer Relationship Management (CRM) | Network Security | Contact Center Management | Unified Communications / Voice & Data Convergence | Business Intelligence Solutions | Customer Interaction Management

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Technology Brief: Improving Network Security with Adaptive IPS by Sourcefire November 2008 - (Free Research) Sourcefire Adaptive IPS addresses organizations' need for better efficiency and effectiveness by sharply reducing or eliminating the effort required to tune Sourcefire's IPS sensors. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Expert Tips for a Successful IDS & IPS Deployment by Sourcefire November 2008 - (Free Research) The impact of a breach can be devastating for a financial institution. Taking both a pro-active and reactive approach to protecting your network and data is a must. Check out this E-Guide for expert tips on how deploying IDS/IPS can protect your network. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Real-Time Adaptive Security by Sourcefire December 2008 - (Free Research) Real-time adaptive intrusion systems integrate with network access controls and user data repositories for tracing events to systems and specific users dynamically monitor traffic patterns to mitigate threats and leverage vulnerability assessment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Virtualization Security: A Coordinated Approach for Intrusion Detection and Prevention by Third Brigade April 2008 - (Free Research) This white paper examines current approaches to securing virtualized environments and how your company can implement a successful coordinated approach to security between IDS/IPS systems and virtual appliances. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Case Study: How Weill Cornell Medical College Gained Network Visibility with IDS/IPS by Sourcefire November 2008 - (Free Research) Check out this white paper and find out more about how an inability to see deep inside its network to determine security weaknesses and other potential concerns prompted Weill Cornell Medical College to seek an intrusion detection system. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Real World Intrusion Prevention (IPS) by TippingPoint November 2008 - (Free Research) This white paper addresses three primary areas that organizations must consider when formulating network security strategies and evaluating possible solution for intrusion prevention. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Load Balancing 101: The Evolution to Application Delivery Controllers by F5 Networks September 2008 - (Free Research) This white paper discusses ADCs, the natural evolution to the critical network real estate that load balancers of the past held. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

What Works in Intrusion Detection and Prevention by Sourcefire November 2008 - (Free Research) Check out this white paper and find out more about an effective intrusion defense system (IDS) that can help your company meet compliance requirements and effectively secure your corporate environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Protecting Your Business From the Lurking Evil in Your Network by Juniper Networks, Inc. December 2008 - (Free Research) This webcast discusses the evolution of security risks and how the network identifies and mitigates them. It also explains solutions that help proactively reduce or prevent the impacts of the evolving threats. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Password Management Survey by RoboForm Enterprise September 2008 - (Free Research) This report shows how RoboForm Enterprise password management solution can increase corporate security, eliminate password related help desk calls, improve end user productivity, and decrease overall IT costs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Achieving Profitable Growth through Exceptional Customer Experience by CA November 2008 - (Free Research) In this whitepaper, Datamonitor focuses on nine key steps that can - and should - be taken by CSPs to improve standards by delivering outstanding service and achieving various objectives. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Eight Question to Ask about Your Intrusion-Security Solution by TippingPoint November 2008 - (Free Research) With so much at stake, many companies are taking a closer look at intrustion security systems. This paper explains in detail the eight questions to ask about yours. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Consulting Methodologies -- Project Management by Info-Tech Research October 2003 - (Paid) Most projects are initiated to achieve "mission-critical" business goals. On average, nearly 50 percent of these projects fail to meet objectives. This level of failure is unacceptable. Ensuring that you have a sound project management system in place is essential in order to obtain your desired results. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Consulting Methodologies -- IT Infrastructure by Info-Tech Research July 2004 - (Paid) With limited amounts of money, time and people, IT managers are expected to deliver services to an increasingly complex business environment. This methodology traces the process of building an optimal IT infrastructure. Review current state, determine the ideal, and design an action plan. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Consulting Methodologies -- Disaster Recovery Planning by Info-Tech Research September 2003 - (Paid) A serious security breach or a threat to business continuity can lead not only to critical business damage and loss, but can also undermine the credibility of your IT department. Understand your current state, mitigate your risks, and plan for recovery. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Expert eBook: Encryption: Properly Securing Your Valuable Data by Information Security Magazine October 2008 - (Free Research) Check out this expert eBook and learn about best practices and techniques for protecting your company's data with encryption technology. (E-LEARNING TUTORIAL) VIEW ABSTRACT | GO TO E-LEARNING TUTORIAL

CSI for the CISO by Information Security Magazine September 2008 - (Free Research) Don't trample evidence in a breach. Missteps in an investigation will cost you in court. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations by AMD and VMware, Inc (E-mail this company) March 2008 - (Free Research) IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

E-Book: Capitalizing on Unified Communications in the Call Center by CosmoCom, Inc. November 2008 - (Free Research) In this E-book, find out how unified communications (UC) is altering the call center technology landscape and how some organizations have successfully adopted UC to extend the call center into the enterprise. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations by CosmoCom, Inc. January 2008 - (Free Research) This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Benefits and Advantages of Recording and Archiving Calls by Teleformix July 2008 - (Free Research) This whitepaper examines the value of call monitoring and call archiving. It introduces a robust new call monitoring, recording and archiving solution ECHO. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Widex a Perfect Match: VAI Implements E-Commerce Solution for Hearing Aid Provider by VAI, Vormittag Associates, Inc. December 2008 - (Free Research) Widex needed a Web-based solution to deliver customized content and applications to its hearing aid dispensers, to help improve customer service and speed delivery times, Widex called on VAI to develop a customized e-Commerce solution. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Webcast: Need to Reduce your Telecom and I.T Costs? Nuance can Help with Speech-Driven Packaged Applications by Nuance December 2008 - (Free Research) Join this webcast to learn more about a solution that drastically reduces switchboard staffing costs and improves efficiency. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

DEMO: Desktop Authority Password Self-Service Version 4.1.1 by ScriptLogic Corporation September 2008 - (Free Research) Desktop Authority® Password Self-Service™ provides an easy-to-use, robust system for allowing users to reset their own forgotten passwords or locked accounts, eliminating the biggest source of help desk calls. (DEMO) VIEW ABSTRACT | GO TO DEMO

Case Study: Children's Memorial Hospital by ABS Associates, Inc. July 2008 - (Free Research) In this case study Children's Memorial Hospital engaged ABS to provide consulting services. Learn how ABS optimized the hospital's help desk support system, and cut the figures for monthly average abandoned calls and open tickets in half. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

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