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Customer Service (General) | Disk-based Backup & Storage/ RAID | Virtualization | IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) | Help Desk and Call Management | Call Center Management | Remote Administration | Change and Configuration Management | Backup Systems and Services | Enterprise Systems Management

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Radically Changing the Perception of IT by visionapp May 2008 - (Free Research) IT departments should be welcoming the newest technologies with open arms, instead of dreading every system upgrade. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Reducing Backup Volume: Key Ways your Organization can Save by Quantum Corporation October 2008 - (Free Research) This case study explains how Quantum DXi3500 Saves Virtual Iron Time & Money with 95% Reduction in Backup Volume and Saving $12,000 annually on tape media costs. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Best Practices for Remote Support and Services by Citrix Online - GotoAssist July 2008 - (Free Research) After evaluating a number of free and fee-based services, PlumChoice's team selected the Citrix® GoToAssist Web-based support service. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Achieving Profitable Growth through Exceptional Customer Experience by CA November 2008 - (Free Research) In this whitepaper, Datamonitor focuses on nine key steps that can - and should - be taken by CSPs to improve standards by delivering outstanding service and achieving various objectives. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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