Foglight - Application Management to Unify IT and the Business by Quest Software. Your applications are the lifeblood of the service that IT delivers to end users and the business. Foglight, correlates application performance data and events from the entire more... >> Discover more offerings from Quest Software.
		Research Listing: Moving beyond the Spreadsheet: Unlocking the Latest Technologies to Drive Performance-Based Management by Actuate. Read this whitepaper to explore how a comprehensive performance management solution brings together the individual threads of organizations to form a complete picture without more... >> Discover more offerings from Actuate.

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Virtualization | Desktop Management | Remote Access Technologies | Remote Administration | Enterprise Systems Management | Application Management and Maintenance | Help Desk and Call Management | Customer Service (General) | Availability, Performance and Problem Management | SSL VPN

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Best Practices for Remote Support and Services by Citrix Online - GotoAssist July 2008 - (Free Research) After evaluating a number of free and fee-based services, PlumChoice's team selected the Citrix® GoToAssist Web-based support service. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Numara® Track-It! 8 Overview Webinar by Numara Software March 2008 - (Free Research) In this webcast learn how auditing remote desktop management and bar coding functions can optimize your help desk software. Discover features that will speed up response times and improve user satisfaction levels. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Improve Your Business through Best Practice IT Management by Kaseya April 2008 - (Free Research) This white paper provides insight on ways that MSPs and IT departments can improve their management of services. Learn how using ITIL best practices with an automated management solution can address a number of the unique challenges these businesses face. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

All about Open Source and Virtualization with xVM by Sun Microsystems, Inc. September 2008 - (Free Research) In this webcast the speaker Vijay Sarathy Sr. Manager of xVM talks about virtualization of xVM servers and the benefits of server virtualization. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

On Demand Remote Desktop Support Trial by NTR Global August 2008 - (Free Research) Download this trial and learn how to provide remote technical support to customers and remote/mobile workers without leaving your office. (DEMO) VIEW ABSTRACT | GO TO DEMO

Improve Technical Support Productivity while Reducing Costs with a Remote Support Solution by NTR Global September 2008 - (Free Research) By choosing NTRsupport, DHL successfully increased productivity, reduced costs, and simultaneously improved customer satisfaction. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Improve Customer Service, Call Metrics and Reduce Support Costs Using a Remote Technical Support Solution by NTR Global September 2008 - (Free Research) In this case study, Illumen improved its customer service, call metrics and reduced its support costs by using NTR global's remote technical support solution. Learn more about NTR support. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Improving Customer Support and Help Desk Efficiencies with On-demand Remote Support by NTR Global September 2008 - (Free Research) On-demand remote support solutions address the inadequacies of web tools, e-mail, and phone-based approaches to quality customer care. This paper helps anyone responsible for improving customer experience using affordable technology solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Desktop Management DEMO: Desktop Authority® Version 7.8 by ScriptLogic Corporation January 2008 - (Free Research) ScriptLogic Corporation's award-winning suite of desktop, server and Active Directory solutions helps to empower network and security administrators to proactively save time and resources. Download this free 30 day evaluation. (PRODUCT DEMO) VIEW ABSTRACT | GO TO

Centralizing Application Access: An Independent Analysis by visionapp May 2008 - (Free Research) The main focus of this article is the visionapp Application Center and how visionapp Workspace Management helps to centralize web-based application access. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Captaris® Alchemy®: Document Management Software by Captaris, Inc. Captaris Alchemy gives organizations the power to archive, index and retrieve images, faxes, email, PDFs, and several other file types with an integrated and scalable set of tools that are easy to use and deploy throughout the information lifecycle management (ILM) stages.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Helpdesk Managed Services - Maximize End-User Satisfaction for Enterprises by ABS Associates, Inc. Providing quality helpdesk, desktop, and networking support and services is the heart of ABS' business. By rendering quick, responsive answers to your IT challenges, ABS will have a positive impact on the overall productivity of your organization.  (SERVICE) GO TO DETAILED REPORT

FREE TRIAL: Patch Authority Ultimate Version 6.1 - Prevents Attacks! by ScriptLogic Corporation September 2008 - (Free Research) Patch Authority Ultimate's rich interface and extensive feature set deploys the latest patches in a few simple steps to all desktop and servers, local and remote. Download this free trial today. (DEMO) VIEW ABSTRACT | GO TO DEMO

Improved Manageability and Availability Spur Move to Virtualize Desktops by AMD and VMware, Inc (E-mail this company) July 2007 - (Free Research) Many companies have turned to virtualization technologies for their servers and in their data centers to simplify administration and to reduce management chores and operating costs while maintaining reliability and safeguarding against disasters. Companies are now looking to apply the same technology to their desktop computers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

VMware Desktop Virtualization: Managing Virtual Desktops Across the Enterprise by AMD and VMware, Inc (E-mail this company) December 2007 - (Free Research) Watch this demo to find out how enterprise organizations use VMware desktop virtualization products and solutions to manage and support the flexible needs of their extended, global workforce while strengthening security and control over corporate resources and sensitive information. (DEMO) VIEW ABSTRACT | GO TO DEMO

VMware ACE 2 Enterprise Edition: Desktop Virtualization Solution by AMD and VMware, Inc (E-mail this company) VMware ACE 2 Enterprise Edition delivers desktop virtualization solutions for enterprise users. Use VMware ACE 2 to deploy an ACE virtual machine as an IT managed “virtual laptop” to remote workers, provision controlled desktop images as sandbox environments or run legacy operating systems & applications on an existing PC as you migrate to Vista.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Total Economic Impact Of VMware Virtual Desktop Infrastructure - Financial Services Industry by VMware, Inc. December 2008 - (Free Research) Find out how a VMware financial service customer used VMware® View™ 3, formerly VMware Virtual Desktop Infrastructure, to reduce costs, free up office space and increase worker productivity in its remote offices. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Path to Enterprise Desktops: From Personal Computer to Personalized Computing by AMD and VMware, Inc (E-mail this company) July 2007 - (Free Research) This IDC white paper considers the concept of desktop virtualization, specifically as made available by VMware’s VDI and ACE. The document also considers the benefits and limitations of these technologies as well as the best use cases for each, exemplified through user case studies. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Build a New Business Model Using a Remote Support Solution by NTR Global September 2008 - (Free Research) In this case study, Northbrook Consulting wanted their remote support solution to include multiple session capabilities. Learn how NTR's Remote Support was their solution. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Sun™ Virtual Desktop Infrastructure Software 2.0: Your Desktop, Wherever You Are by Sun Microsystems, Inc. September 2008 - (Free Research) Sun™ Virtual Desktop Infrastructure (VDI) software 2.0 enables organizations to move desktop instances of operating systems and applications off physical personal computers, consolidate them in the datacenter. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Inquiry Insights: Client Virtualization, Q3 2008 by Citrix November 2008 - (Free Research) As client virtualization moves from myth to reality, end users have shown an interest in taming the hype around desktop virtualization, with local and hosted desktop virtualization accounting for 59% of all client virtualization inquiries. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Captaris RightFax - Enterprise Fax and Document Delivery by Captaris, Inc. RightFax is the clear leader in enterprise fax server and electronic document delivery software. Integrates with email, CRM, ERP and related applications means secure sending & receiving of documents from applications in the enterprise via fax, email, MFPs or the Internet.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Easily Manage, Provision & Deploy Virtual Desktops by VMware, Inc. December 2008 - (Free Research) Learn about VMware View Manager 3, an enterprise-class desktop management solution that streamlines management, provisioning and deployment of virtual desktops. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Sun xVM Virtualization Portfolio: Virtualizing the Dynamic Datacenter by Continental Resources November 2008 - (Free Research) This paper summarizes the benefits and challenges of traditional virtualization strategies, the advantages of Sun's approach, and the core capabilities of the Sun xVM portfolio. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Take control of Your Desktops and Applications by VMware, Inc. December 2008 - (Free Research) Learn about VMware View 3, a Universal Client solution that breaks the bonds between desktop and OS, applications and hardware to improve security, lower costs and simplify desktop management. This brochure outlines benefits and features of this product. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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