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How to Calculate the ROI of Remote Support by Citrix Online - GotoAssist July 2008 - (Free Research) Remote support platforms offer a compelling ROI story, with impacts to multiple core metrics such as first contact resolution, incident handling time and customer satisfaction. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Profitable Product Development for SME by PTC Small/Med Product Development February 2008 - (Free Research) This report highlights the approaches that leading SMEs take to achieve and extend this performance gap, serving as a roadmap for other smaller manufacturers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT Briefing: Efficient SAN-Based Tape Encryption by Cisco Systems, Inc. December 2008 - (Free Research) This document discusses the protection of stored data, particularly the data that resides on backup tapes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Captaris RightFax - Enterprise Fax and Document Delivery by Captaris, Inc. RightFax is the clear leader in enterprise fax server and electronic document delivery software. Integrates with email, CRM, ERP and related applications means secure sending & receiving of documents from applications in the enterprise via fax, email, MFPs or the Internet.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Quality Awards III: IBM and Sun Shine among Tape Libraries by Storage Magazine September 2008 - (Free Research) Despite their mechanical components, the reliability of tape libraries ranks high among Quality Awards survey respondents. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

A Primer on Software Configuration Management (SCM) for IBM i by Remain Software December 2008 - (Free Research) This web presentation reviews the major benefits and issues surrounding SCM adoption, reviews the most important features of SCM products, and profiles all the major SCM offerings in the IBM i market today. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Evaluating Enterprise-class VTLs by Diligent Technologies Corporation, an IBM Company September 2008 - (Free Research) This Product Profile, details the criteria recommended for comparing and contrasting enterprise-class SCO VTL solutions from different vendors. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Ovum Examines How IBM Meets the Challenge of Delivering an Effective Unified Information Platform by IBM December 2008 - (Free Research) Having launched its "Information on Demand (IOD)" initiative few years ago. IBM has been among the most aggressive vendors in building an end-to-end unified information management (UIM) capability. (WHITE PAPER) GO TO WHITE PAPER

The Forrester Wave: Web Content Management for External Site, Q3 2007 by Interwoven, Inc. January 2008 - (Free Research) Find the right Web content management (WCM) vendor by reading this Forrester evaluation of 11 leading WCM vendors across 190 external site content management and delivery criteria. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Forrester Wave™: Enterprise Business Intelligence Platforms, Q3 2008 by SAS Institute Inc. September 2008 - (Free Research) This Forrester Wave™ evaluation of enterprise BI platforms are Panorama Software and QlikTech, who, while lacking the breadth of features to qualify them as single, large-enterprise BI solutions, are reputable contenders. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cool Vendors in Data Protection by Diligent Technologies Corporation, an IBM Company April 2008 - (Free Research) IT directors and storage administrators will be interested in this research that details five disk-based data protection solutions from emerging data protection vendors. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Selecting the right technology for integrated BI and performance management by Cognos, an IBM Company September 2008 - (Free Research) Find out how to navigate the ever-evolving BI and PM technology markets, conduct an effective RFP process, evaluate software and successfully implement integrated BI-PM systems. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

What you Need to Know about Launching Network Systems Management Solutions by CITTIO September 2008 - (Free Research) This whitepaper examines the management issues of Big 4 NSM mega-suites (namely HP OpenView, IBM Tivoli, CA Unicenter and BMC Patrol) and discusses how a 21st century NSM solution can make your Operations team more productive. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

HDS Reigns over Enterprise Arrays ... Again by Storage Magazine October 2008 - (Free Research) The third year of the Diogenes Labs-Storage magazine Quality Awards for enterprise arrays saw some shifts among the vendors, but a familiar theme prevailed as Hitachi Data Systems won again. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IBM Cognos 8 Business Intelligence MidMarket Reporting Packages by Cognos, an IBM Company October 2008 - (Free Research) IBM Cognos 8 BI is the only solution that provides complete BI functionality in one product, on a single, proven architecture, it also delivers seamless reporting, analysis, scorecarding, dashboards, and event management. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Big Is In: X86 Buying Trends by IBM October 2008 - (Free Research) Read the Gabriel Consulting x86 Server Vendor Preference Survey to learn why IBM is positioned as the leader for greater than 4-socket computing. (WHITE PAPER) GO TO WHITE PAPER

Achieving Rapid Data Recovery for IBM AIX Environments: An Executive Overview of EchoStream for AIX by Vision Solutions May 2008 - (Free Research) This podcast looks closely at a unique data recovery solution for IBM AIX Environments called EchoStream for AIX. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Forrester on Virtualization: Unraveling Advanced Virtualization Architectures & Techniques by IBM September 2008 - (Free Research) Virtualization continues to be the dominant buzz-word for businesses wanting to reduce IT costs, and ultimately create a more flexible, efficient and automated applications workload environment for next generation computing infrastructures. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

IBM and Red Hat: Security-Rich Collaboration and Messaging Platform by Red Hat IBM and Red Hat have a single, security-rich collaboration and messaging platform that makes it simple, easy, and affordable to improve organizational productivity and effectiveness. It is much more than a Microsoft Exchange/desktop alternative.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Decision Matrix: Selecting an Enterprise Content Management Vendor (Competitor Focus) by EMC Corporation May 2008 - (Free Research) Due to demand from enterprises which want to invest in the most appropriate Content Management solution, Datamonitor has developed the ECM Decision Matrix and selection tool. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Application Delivery Controller Performance Report by F5 Networks September 2008 - (Free Research) This report documents the performance of the top Application Delivery Controllers offered by F5 Networks, Cisco Systems, and Citrix Netscaler. Through the development and implementation of robust and reproducible testing methods, F5 demonst... (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Selecting a Commision and Incentive Compensation System by ACTEK, Inc. August 2008 - (Free Research) There are a number of companies offering software products to manage commission, sales incentive, and bonus programs. This whitepaper provides a framework for selecting the right one for your organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Five Reasons Why System i (IBM iSeries) High Availability Solutions Should Be Considered in Smaller Organizations by Vision Solutions April 2008 - (Free Research) This white paper will provide a review of the core causes and costs of both planned and unplanned downtime and will then provide a detailed discussion of current options for High Availability and Disaster Recovery solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

System i (IBM iSeries) Management Best Practices -- an Executive Overview by Vision Solutions April 2008 - (Free Research) System i provides a wealth of data to help analyze performance and storage usage; this information can be employed to liberate wasted space and tune the system. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IBM TS7650G ProtecTIER™ Enterprise-class Data De-duplication by Diligent Technologies Corporation, an IBM Company November 2008 - (Free Research) The IBM System Storage TS7650G ProtecTIER De-duplication Gateway based on innovative Diligent ProtecTIER technology was designed to meet the data protection needs of midrange and enterprise-class data centers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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