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Evaluating CRM Solutions: Six Ways ‘The Oracle Advantage' Benefits Your Organization by Oracle Corporation September 2008 - (Free Research) Deciding on the right CRM solution for your organization is no easy feat. This paper summarizes the key questions every organization should ask of a vendor and the ways "The Oracle Advantage" addresses each of these areas. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Editorial: Top 10 Reasons to Find Another Vendor by Storage Magazine October 2008 - (Free Research) Top 10 reasons to find another vendor. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Backup Gets a Boost: Hot Spots by Storage Magazine September 2008 - (Free Research) Backup vendors benefit from snapshot and dedupe technologies. You can, too. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Book: From Web to Phone: Using Interactive Speech Applications to Automate Business Processes by Angel.com November 2008 - (Free Research) Speech applications have long promised a strong return on investment by automating routine call center tasks and reducing live operator costs. This white paper gives more details. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IMS Ready and Raring to Go: A New World of Voice, Video, and Data by F5 Networks September 2008 - (Free Research) The beliefs that IMS architecture is nearly identical to SOA within the enterprise application development market are not without merit. Read this paper to learn the key differences. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Is iSCSI Good Enough? by Storage Magazine September 2008 - (Free Research) IP SAN adoption is growing among users who want storage that's easy to install, configure and manage, and also comes at a price considerably less than that of Fibre Channel (FC) SANs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Calculate the ROI of Remote Support by Citrix Online - GotoAssist July 2008 - (Free Research) Remote support platforms offer a compelling ROI story, with impacts to multiple core metrics such as first contact resolution, incident handling time and customer satisfaction. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Pivotal Time for Storage (Editorial) by Storage Magazine September 2008 - (Free Research) There's a helluva lot going on in the storage world these days. Part of it can be attributed to the natural evolution of the tech market. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Protect Your DNS Infrastructure from Attack! by BT INS August 2008 - (Free Research) Attend this free webinar to learn about DNSSEC and how it can help resolve DNS cache poisoning attacks. This webinar will be live September 11, 2008 from 12:00 noon EDT to 1:00 PM EDT. See you there. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Driving down Costs While Increasing Efficiency of Fax Communications by Premiere Global Services October 2008 - (Free Research) This document illustrates how outsourcing fax communications allows you to decrease operational costs, scale capacity up and down, meet compliance and security requirements, and reduce vendors. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Whirlpool: Quality Means Loyalty by SAS Institute Inc. September 2008 - (Free Research) Running SAS Warranty Analysis on the SAS Enterprise BI Server enhances Whirlpool's investment in an SAP R/3 operational environment for in-depth analysis and easy reporting on issues. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Improving Teammate Communication, Collaboration and Productivity on Task Order RFPS by SpringCM November 2008 - (Free Research) Concurrent Technologies Corporation (CTC) selected a solution called Privia by SpringCM that enable CTC to keep all teammates and internal participants on task without program manager or contract administrator intervention. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Password Management Survey by RoboForm Enterprise September 2008 - (Free Research) This report shows how RoboForm Enterprise password management solution can increase corporate security, eliminate password related help desk calls, improve end user productivity, and decrease overall IT costs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

HDS Reigns over Enterprise Arrays ... Again by Storage Magazine October 2008 - (Free Research) The third year of the Diogenes Labs-Storage magazine Quality Awards for enterprise arrays saw some shifts among the vendors, but a familiar theme prevailed as Hitachi Data Systems won again. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Consulting Methodologies -- Project Management by Info-Tech Research October 2003 - (Paid) Most projects are initiated to achieve "mission-critical" business goals. On average, nearly 50 percent of these projects fail to meet objectives. This level of failure is unacceptable. Ensuring that you have a sound project management system in place is essential in order to obtain your desired results. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Consulting Methodologies -- IT Infrastructure by Info-Tech Research July 2004 - (Paid) With limited amounts of money, time and people, IT managers are expected to deliver services to an increasingly complex business environment. This methodology traces the process of building an optimal IT infrastructure. Review current state, determine the ideal, and design an action plan. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Consulting Methodologies -- Disaster Recovery Planning by Info-Tech Research September 2003 - (Paid) A serious security breach or a threat to business continuity can lead not only to critical business damage and loss, but can also undermine the credibility of your IT department. Understand your current state, mitigate your risks, and plan for recovery. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Captaris RightFax - Enterprise Fax and Document Delivery by Captaris, Inc. RightFax is the clear leader in enterprise fax server and electronic document delivery software. Integrates with email, CRM, ERP and related applications means secure sending & receiving of documents from applications in the enterprise via fax, email, MFPs or the Internet.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Captaris® RightFax® Servers by Captaris, Inc. RightFax is the proven market leader in fax server, document delivery and fax software. It delivers the most reliable, robust fax software solutions to integrate and automate the flow of a full range of fax, paper and electronic documents and data.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations by AMD and VMware, Inc (E-mail this company) March 2008 - (Free Research) IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

VMware ACE 2 Enterprise Edition: Desktop Virtualization Solution by AMD and VMware, Inc (E-mail this company) VMware ACE 2 Enterprise Edition delivers desktop virtualization solutions for enterprise users. Use VMware ACE 2 to deploy an ACE virtual machine as an IT managed “virtual laptop” to remote workers, provision controlled desktop images as sandbox environments or run legacy operating systems & applications on an existing PC as you migrate to Vista.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Accelerating Enterprise Data Governance - Part 2: A Methodology for Building "Accelerator" Data Services by DataFlux Corporation July 2008 - (Free Research) In this paper we will focus on the last of the three key foundational elements - the set of data governance services that execute on the data management platform to explore, analyse, improve and monitor data. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Book: Capitalizing on Unified Communications in the Call Center by CosmoCom, Inc. November 2008 - (Free Research) In this E-book, find out how unified communications (UC) is altering the call center technology landscape and how some organizations have successfully adopted UC to extend the call center into the enterprise. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Advanced Professional Services Automation / Project Portfolio Management by Unanet Technologies (E-mail this company) Unanet PSA/PPM software is an earned value management system that improves resource scheduling and forecasting, project management, project portfolio management, project accounting, timesheets and expense reports for government contractor, professional services, advanced technology, and Fortune 100 internal services organizations.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Application Delivery Controller Performance Report by F5 Networks September 2008 - (Free Research) This report documents the performance of the top Application Delivery Controllers offered by F5 Networks, Cisco Systems, and Citrix Netscaler. Through the development and implementation of robust and reproducible testing methods, F5 demonst... (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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