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Business Process Management (BPM) | Unified Communications / Voice & Data Convergence | Web, Video and Audio Conferencing | Business Intelligence Solutions | IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) | Telephony/ CTI/ VOIP | Customer Relationship Management (CRM) | Customer Service (General) | Network Management | Application Lifecycle Management(ALM)

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The Need for IPTV End to End Solution Integration - Learned the Hard Way by Alcatel-Lucent August 2008 - (Free Research) E2E SI define as a "golden thread" that elegantly ties together all deployment lifecycle phases, weaving project work packages and workflows together for maximum efficiency and making IPTV deployments and enhancements predictable. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Numara® FootPrints Change Management: Solutions for Automating and Managing Change by Numara Software March 2008 - (Free Research) View this Webcast to explore the challenges in designing a workable change management process, defining approval workflows and to hear examples of creating audit trails for Sarbanes-Oxley compliance with respect to IT changes. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Accruent Integrated Workplace Management System by FAMIS Software, Inc., An Accruent Company October 2008 - (Free Research) Accruent's enterprise-class IWMS solution helps organizations manage real estate and facilities as a significant source of operating efficiency through tight enforcement of contract terms, optimization of facilities and control of expenses. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Integration Appliances - Simplify Software as a Service (SaaS) Integration by Cast Iron Systems March 2008 - (Free Research) Software as a service (SaaS) integration problems cannot be solved with traditional software and custom coding solutions. Learn how you can quickly integrate SaaS applications with your critical customer data. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Process Management and Workflow Solutions by Captaris, Inc. Captaris Workflow provides flexible, integrated business process workflow automation for organizations using Microsoft software, enabling productivity, accountability, and compliancy. Captaris Workflow tasklists can be delivered to Outlook, CMS, SharePoint, Captaris Workflow Webaccess, a web portal, or a wireless device.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Your Reliance on Firewalls and IDS for More Budget-Friendly Internal Security by Mazu Networks December 2008 - (Free Research) Listen to this podcast to learn how Network Behavior Analysis (NBA) offers a new approach that addresses the same needs solved by firewalls but is deployed differently which can save organizations money. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Applying ITIL Best Practices to IPAM by BT INS September 2008 - (Free Research) This white paper details how each of the main ITIL areas can be applied specifically to IP address management (IPAM), and the benefits that can be achieved from using an ITIL management framework. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Autodesk Solutions for Utilities by Autodesk July 2008 - (Free Research) In this on-demand webcast (first presented at the Autodesk Virtual Tour Event in June 2008) Alan Saunders and Pete Southwood will show you how AutoCAD® Map 3D is a better AutoCAD for utilities with tools that help you clean up and classify data ... (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Autodesk Solutions for Engineering & GIS Professionals by Autodesk September 2008 - (Free Research) Everyone who uses AutoCAD® for infrastructure design and management should view this on-demand webcast to learn about AutoCAD® Map 3D 2009 software. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Sun's Reference Architecture for Video Surveillance with IPCONFIGURE ESM by Sun Microsystems, Inc. December 2008 - (Free Research) The Sun Reference Architecture for Video Surveillance with ipConfigure ESM provides a scalable digital surveillance platform that allows organizations to adjust infrastructure to fit their exact needs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Polycom HD Video and Telepresence Solutions by Polycom, Inc. December 2008 - (Free Research) Polycom® High Definition (HD) video and telepresence solutions give organizations a rapid Return On Investment (ROI) and can quickly deliver real cash savings. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Eyes on the Street: How Wireless Video Solutions are Transforming Public Safety by Motorola, Inc. May 2008 - (Free Research) This white paper details how wireless video solutions are transforming the way public safety is run. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Video Focuses on Storage by Storage Magazine September 2008 - (Free Research) With digital video on the rise in enterprises, storage teams will play a key role in accommodating the petabytes of data that can be generated by video surveillance systems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Documentum Web Publisher: Simplified, Browser-based Web Publishing by EMC Corporation EMC Documentum Web Publisher empowers both business and IT users to design, create, and manage global websites and portals.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

IMS Ready and Raring to Go: A New World of Voice, Video, and Data by F5 Networks September 2008 - (Free Research) The beliefs that IMS architecture is nearly identical to SOA within the enterprise application development market are not without merit. Read this paper to learn the key differences. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Session Initiated Protocol (SIP): A Five-Function Control Protocol by F5 Networks September 2008 - (Free Research) The intent of this paper is to offer the reader a basic understanding of the Session Initiated Protocol. SIP is the conduit that will bring together the enterprise and telecommunications to provide IP-based communications. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Case Study: Wind, Italy - Transforming The Business to Deliver Triple Play Services To Customers by Alcatel-Lucent November 2008 - (Free Research) Alcatel-Lucent introduced a business transformation program, enabling the delivery of a turnkey integrated triple play solution, for which it provided the design, testing, integration, deployment and maintenance. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Motorola Wireless Broadband: Video Surveillance Solutions by Motorola, Inc. May 2008 - (Free Research) This white paper details how wireless video systems can improve performance and increase revenue. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices for Producing On Demand Video for the Web by Akamai Technologies March 2008 - (Free Research) This paper will help you understand and select from the most popular video formats, it provides an overview of video processing and encoding practices that can help you create the best-looking Web video for your Web site. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Importance of Delivering a Great Online Video Experience by Akamai Technologies March 2008 - (Free Research) With the increased popularity of online video content, now is the time for publishers to experiment with online video as a new means of storytelling and offering an enhanced experience on their Web sites. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Online Video: The New Merchandising by Akamai Technologies September 2008 - (Free Research) This white paper examines the trends in eCommerce video applications, current customer and eRetailer attitudes, and the challenges to successfully delivering high quality online video into their online merchandising strategy. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Collaborative Case Management - The Future of Citizen Service by EMC Corporation May 2008 - (Free Research) This White Paper outlines a collaborative case management framework based on record, business process, collaboration and content management technologies. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Revitalizing Healthcare Delivery with Mobile Communications (Part 1) by BlackBerry January 2008 - (Free Research) This paper is the first in a four-part series that offers an overview of the current healthcare situation and suggests ways in which wireless technology solutions address healthcare challenges. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Identifying the Right Media Format for Broadband Video Initatives by Akamai Technologies March 2008 - (Free Research) This white paper provides a strategic roadmap for choosing the optimal media format to improve the likelihood of broadband video success. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Iron Mountain Recreates Proprietary Music and Video Software for Trans World Entertainment with Technology Escrow and Verification Services by Iron Mountain Digital October 2008 - (Free Research) This case study details how Trans World worked with Iron Mountain to recreate a proprietary listening-viewing station that allows customers in its stores to sample a CD or DVD by just swiping thebar code at the LVS. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

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