Customer Support Solution by Extraview Corporation. As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer more... >> Discover more offerings from Extraview Corporation.
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..
		Actuate Performancesoft Suite: Performance Management Solution by Actuate. Actuate’s combination of practical expertise, state of the art software and unparalleled customer support is unlike that of any other organization offering Performance Management more... >> Discover more offerings from Actuate.

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Customer Service (General) | Customer Relationship Management (CRM) | Help Desk and Call Management | Call Center Management | Business Intelligence Solutions | Data Center Management | Virtualization | Business Process Management (BPM) | Enterprise Resource Planning (ERP) | On-line Customer Support

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Enterprise Report Management: A Market Assessment by IBM September 2008 - (Free Research) This white paper from AIIM International is based on findings from a recent survey conducted by AIIM on enterprise report management (ERM). (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Helpdesk Managed Services - Maximize End-User Satisfaction for Enterprises by ABS Associates, Inc. Providing quality helpdesk, desktop, and networking support and services is the heart of ABS' business. By rendering quick, responsive answers to your IT challenges, ABS will have a positive impact on the overall productivity of your organization.  (SERVICE) GO TO DETAILED REPORT

Password Management Survey by RoboForm Enterprise September 2008 - (Free Research) This report shows how RoboForm Enterprise password management solution, can increase corporate security, eliminate password related help desk calls, improve end user productivity, and decrease overall IT costs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Customer Information Quality Protection and Assessment by Datanomic A Customer Information Quality Assessment (C-IQA) provides a systematic review of your customer data, reporting on key information quality metrics to help you understand how effectively you are able to manage your customers.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Six Years After 9/11, Most Firms Are Not Ready For Another Disaster by Compellent December 2008 - (Free Research) Despite the devastating disasters and disruptions as 9/11, the European floods of 2005, and Hurricane Katrina, there is still significant room for improvement when it comes to enterprise disaster recovery preparedness. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

OnDemand Professional - Documentation, Training, and Support for Rollouts by OnDemand Software (E-mail this company) OnDemand Professional is the solution for ensuring change management, achieving organizational readiness, and maximizing ROI. Through a collaborative user and expert environment, OnDemand Professional turns knowledge into productivity and ensures on-going end user competency.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Ross Enterprise ERP - Enterprise Resource Planning by CDC Software - Ross Enterprise Ross Enterprise ERP business solutions from CDC Software are designed to address the unique challenges of recipe and formula-based process manufacturers. If you are in the Food and Beverage, Life Sciences, Chemicals, Metals, Natural Products, or other process manufacturing industries, Ross Enterprise ERP is designed specifically for you.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Security Implications of the Virtualized DataCenter by F5 Networks September 2008 - (Free Research) The concept that virtual operating environments are just as secure as their physical counterparts can be a very expensive and destructive fallacy. Read why Today's system and security administrators need to begin focusing on virtual security. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Case Study: Children’s Memorial Hospital by ABS Associates, Inc. July 2008 - (Free Research) In this case study Children’s Memorial Hospital engaged ABS to provide a variety of consulting services. Learn how ABS optimized the hospital’s help desk support system, and cut the figures for monthly average abandoned calls and open tickets in half. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Fraud Detection: The First Line of Defense in the Battle Against Fraud by VeriSign (Europe, Middle East and Africa) November 2008 - (Free Research) An effective fraud detection system makes consumers feel safe and welcome by learning their behavior, protecting their account information, and responding appropriately to risk with knowledge of internal changes as well as global fraud patterns. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Genesys Global Consumer Survey - 2007 by Genesys March 2008 - (Free Research) This survey highlights the importance of the contact centre experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mobile Inventory Control & Management: IRMS Go-Kit by Integrated Warehouse Solutions April 2008 - (Free Research) The IRMS Go-Kit is a fully functional warehouse contained within a prepared storage case. It is ready to go at a moment's notice and contains everything necessary to run paperless distribution and medical dispensing facilities. IWS can assist w… (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

OASIS Property and Casualty; Claims Processing System by Delphi Technology, Inc. (E-mail this company) OASIS P&C is a component-based, fully integrated insurance processing system, that supports full-service property and casualty insurance companies; third party claims administrators; and self-insured entities competing in today's vigorous markets.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

OASIS Workers Comp; Claims, Policy, and Financial Management by Delphi Technology, Inc. (E-mail this company) OASIS Workers Comp is a component-based, fully integrated insurance processing system that supports full-service workers' compensation insurance companies, third party claims administrators, and self-insured entities.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

OASIS Professional Liability; Claims, Policy, and Financial Management by Delphi Technology, Inc. (E-mail this company) OASIS Professional Liability is a component-based, fully integrated insurance processing system, that supports full-service professional liability insurance companies, third party claims administrators, and self-insured entities.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

DEMO: Desktop Authority Password Self-Service Version 4.1.1 by ScriptLogic Corporation September 2008 - (Free Research) Desktop Authority® Password Self-Service™ provides an easy-to-use, robust system for allowing users to reset their own forgotten passwords or locked accounts, eliminating the biggest source of help desk calls. (DEMO) VIEW ABSTRACT | GO TO DEMO

Interlocking Priorities by Information Security Magazine August 2008 - (Free Research) Information security professionals face challenges galore in 2008. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

OnDemand Professional by OnDemand Software OnDemand Professional offers a comprehensive platform to develop robust content and begin the process of successful change management.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Advanced Technology that Delivers more Business at Less Cost by Realtime Solutions Group Realtime STP is the leading solution for new business processing and expert underwriting decisioning for life and health carriers ready to adopt STP. It is a web-based end-to-end solution capable of fulfilling the promise of straight through processing—delivering a policy from application to issue in one customer interaction.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

ShopVue - Time and Attendance for Manufacturing by Casco Development, Inc. Employees easily record attendance on devices like: entry-way terminals, bar-code scanners, desktop computers via web browser or other devices. All information is instantly validated and can be exported to your payroll service. This module also supports incentive based/piece-rate pay environments, as well as self-service and overtime management.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Taking a SIP: What Executives Should Know about IP Transformation in the Contact Center by Genesys September 2008 - (Free Research) This white paper is intended for executives who are seeking to understand why SIP (Session Initiation Protocol) is a must-have technology for the contact center today, and how SIP-enabled IP solutions can help align you with your goals. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CA Network & Voice Management Gap Assessment by CA August 2008 - (Free Research) This survey covers areas of Quality of Service (QoS), Service Disruptions and Reducing Expenditure. (WHITE PAPER) GO TO WHITE PAPER

CommVault Customer Survey Data Validation and User ROI by CommVault Systems, Inc. September 2008 - (Free Research) CommVault’s customers participated in an online survey in March 2008 which documented the ROI across infrastructure, software, and services spending; backup reliability; administrative time; and backup and restore performance. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Financial Information Management: Assessing Finance and Information Processes by Kalido June 2008 - (Free Research) This research paper establishes baselines for financial information management and identifies some key issues that organizations must take into account if they expect to improve financial performance. The research was conducted in fall of 2007. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Virtual Data Center eZine - Volume 5 by Virtual Data Center eZine - Volume 5 October 2008 - (Free Research) According to the Data Center Decisions 2008 Purchasing Intentions Survey, server selection and disaster recovery (DR) are front-burner issues for data center decision makers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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