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Business Intelligence Solutions | Customer Service (General) | Wireless Technologies and Mobile Computing | Business Process Management (BPM) | Enterprise Systems Management | IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) | Enterprise Resource Planning (ERP) | Mobile Field Sales/ Wireless Connectivity | Technology ROI Tools | Storage Management

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Enterprise BPM: An expert case study by Accenture November 2008 - (Free Research) In this webcast, our expert will present a short case study focusing on what exactly can accomplished using BPM in your enterprise, including goals, ROI and results. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Focus on Core Business: Avis Germany Case Study by matrix42 September 2008 - (Free Research) This case study examines the how's and why's Avis Germany selected a metrix42 solution to fully centralize all their IT infrastructure management. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Case Study: Salvation Army Finds Sanctuary in Whitelisting Software by Lumension Security February 2008 - (Free Research) Sanctuary works on a “whitelist” model, whereby only the devices and applications that are specifically authorized by the IT department are able to connect to or run on the corporate network. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Gartner Toolkit Case Study: Successful PC Life Cycle Management Implementation by matrix42 June 2008 - (Free Research) The company took the desktop refresh as an opportunity to review its PC life cycle management tools and processes and selected Empirum from matrix42 for inventory, license management, software/patch distribution and client backup. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

How to Calculate the ROI of Remote Support by Citrix Online - GotoAssist July 2008 - (Free Research) Remote support platforms offer a compelling ROI story, with impacts to multiple core metrics such as first contact resolution, incident handling time and customer satisfaction. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ESG Brief: Case Studies on Backing Up VMware® by SEPATON August 2008 - (Free Research) This report is a must-read for companies struggling to back up their virtualized server environments. Learn how SEPATON has its sights set on solving the backup challenges of virtual server implementations—in particular, VMware environments—with VTL. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Improving Productivity with Maintenance Management Software, A Case Study by Thinkage Ltd. March 2008 - (Free Research) Learn how one company is able to keep track of everything that workers need to know using maintenance management software, from scheduling preventative maintenance down to tracking call-backs on equipment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Improving Facilities Maintenance Management, a Case Study by Thinkage Ltd. March 2008 - (Free Research) Learn how the company that manages the Seahawks complex uses a CMMS system that covers all aspects of facilities management, from cleaning to repairs to preventive maintenance. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Air-Cooled High-Performance Data Centers: Case Studies and Best Methods. by Intel Corporation August 2008 - (Free Research) From this video you will come to know how Intel® Centrino® 2 processor technology for mobile computing is not just a processor, but a revolutionary technology made up of a dual-core processor, chipset, and integrated wireless. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

Case Study: Protecting a VMware® virtualized data center with host intrusion defense by Third Brigade September 2008 - (Free Research) Check out this webcast to learn how host intrusion detection and prevention systems (IDS/IPS) can help your organization effectively secure virtualized data centers. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Case Study - Small Business Values Safety Net for Mission Critical BlackBerry Deployment by BlackBerry March 2008 - (Free Research) Wireless devices can allow small market businesses to respond faster, provide better service and ensure availability. Read this case study to learn how one small-business leveraged the BlackBerry technical support service to improve business processes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

New Case Study: Protecting Mission Critical HR Applications by Third Brigade January 2008 - (Free Research) This case study shows you how to create a centralized security management console and flexibly customize, deploy and manage appropriate host-based intrusion protection across multiple tiers of your company's applications. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Case Study: Virgin Atlantic Takes off with Patch Management by Lumension Security February 2008 - (Free Research) PatchLink Update aggregates and automatically distributes and installs patches and software updates for multiple computing platforms, easing the burden of addressing increased patches by vendors such as Microsoft. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Case Study: Wind, Italy - Transforming The Business to Deliver Triple Play Services To Customers by Alcatel-Lucent November 2008 - (Free Research) Alcatel-Lucent introduced a business transformation program, enabling the delivery of a turnkey integrated triple play solution, for which it provided the design, testing, integration, deployment and maintenance. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Case Study: Children’s Memorial Hospital by ABS Associates, Inc. July 2008 - (Free Research) In this case study Children’s Memorial Hospital engaged ABS to provide a variety of consulting services. Learn how ABS optimized the hospital’s help desk support system, and cut the figures for monthly average abandoned calls and open tickets in half. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

ROI Case Study: "Deployment of QlikView at Heidelberger Druckmaschinen AG" by QlikTech, Inc. August 2008 - (Free Research) Learn about a BI interface that helps gather information easily and quickly, which supports funded decision-making and allows managers to deal directly with data rather than having to rely on standard analyses. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

California Transplant Donor Network - Technical Case Study by BlackBerry April 2008 - (Free Research) The California Transplant Donor Network (CTDN) needed a wireless solution that would do it all: phone, SMS text messaging, Internet, calendar, document reading and access to up-to-date medical references. They chose a blackberry solution. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Case Study: adidas America Equips Sales Teams with Powerful Wireless Sales Tool by BlackBerry March 2008 - (Free Research) adidas America built their own sales force and CRM application using the BlackBerry Enterprise Solution. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Business Rule Management Systems and Financial Services: Equifax as a Case Study by ILOG, Inc. (BRMS) April 2008 - (Free Research) This case study examines Equifax's process of implementing a Business Rule Management System (BRMS) and the lessons learned. It provides readers with an understanding of BRMS as well best practices should they choose to implement a BRMS. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Case Study: Rolling Out Windows Vista and Applications by FrontRange Solutions Inc July 2008 - (Free Research) In this case study, the city of Ulm turned to Enteo v6 to rollout Windows Vista and applications on all clients. They found that with Ento v6 they used minimal effort and had a high degree of reliability. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

ShopVue Case Study by Casco Development, Inc. September 2008 - (Free Research) This case study is based on a leading, Midwestern manufacturer of dental instruments who was in need of a new Enterprise Resource Production system. Learn how Casco’s ShopVue, was their solution because it is designed specifically for manufacturers. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Case Study - Global Advertising Agency Improves "Thought Capital" by SkillSoft Corporation September 2008 - (Free Research) In this case study, Wunderman needed to provide employees with global, consistent access to an e-learning program. Learn how they found their solution by using SkillSoft’s SkillPort as their learning management platform. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Case Study: Ennis Knupp + Associates by ABS Associates, Inc. August 2008 - (Free Research) This case study details how one company addressed unsatisfactory support from its service provider by partnering with ABS. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Netmotion Mobility Case Study: Visiting Nurse Service of New York – Enabling Data Access at the Point of Care by NetMotion Wireless June 2008 - (Free Research) Using Mobility XE, VNSNY’s clinicians are now able to focus more of their attention on their patients and not on the technologies they use. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Sales Performance Optimization - Success in Action Case Study: TeleTracking Technologies by Landslide Technologies, Inc. June 2008 - (Free Research) TeleTracking Technologies, world leader in patient flow automation, delivers groundbreaking technology and flow redesign which reduces hospital overcrowding. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

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