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IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) | Change and Configuration Management | Business Process Management (BPM) | Business Intelligence Solutions | Availability, Performance and Problem Management | Enterprise Resource Planning (ERP) | Enterprise Systems Management | Application Lifecycle Management(ALM) | Network Management | Compliance Management/ Sarbanes-Oxley Compliance

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Essential ITIL: What You Need to Exceed by CA August 2008 - (Free Research) ITIL starts with a commitment to the people of IT, because it consists of a series of individual IT practitioner certifications. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ITIL Now - A Stepped Approach by Numara Software April 2008 - (Free Research) Many ITIL-based projects fail to deliver because the scope is too large. Listen to this Webcast to learn about an integrated IT Service Management for key processes such as configurations, incidents, problems, and service level management. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Increasing IT Efficiency by Mobilizing ITSM and ITIL Capabilities by BlackBerry April 2008 - (Free Research) This Webcast reviews the best practices and business drivers for mobilizing ITSM applications. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Taking the Guesswork out of ITIL by Netuitive, Inc. October 2008 - (Free Research) ITIL Service Delivery provides the processes for identifying, planning and provisioning IT services, while Service Support addresses the day-to-day support and maintenance of these services. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Download Kaseya FREE 30 Day Trial by Kaseya April 2008 - (Free Research) Kaseya Solutions provide IT solution providers and IT administrators a complete view of their environments from a centralized console. Install your own fully functional Kaseya server and begin managing your entire computing infrastructure in minutes. (DEMO) VIEW ABSTRACT | GO TO DEMO

Implementing ITIL with HP Blueprint for Service Manager 7 by Hewlett-Packard Company July 2008 - (Free Research) HP Blueprint for Service Manager 7 delivers the missing piece. Combining ITIL based IT processes with HP experience, HP Blueprint for Service Manager 7 helps align your implementation with "best practice" service management processes. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Establish Frameworks to Reduce Costs and Strengthen Security by RSA, The Security Division of EMC October 2008 - (Free Research) Standards-based compliance frameworks offer comprehensive security aligned to best-practice industry standards for security control such as ISO 27002, ITIL, CoBIT and COSO break down compliance silos to simplify compliance. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Accelerate ITIL Initiatives by Bomgar Corporation (E-mail this company) March 2008 - (Free Research) In this video, Joel Bomgar, Founder and CEO of Bomgar Corporation, explains how Bomgar fits into the ITIL framework, accelerating your ITIL initiatives through more efficient and effective Incident Management and Problem Management. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

Web Services Technologies in Enterprise IT Management by Intel Corporation February 2008 - (Free Research) Build an automated, end-to-end manageability framework that can be easily designed using emerging IT management standards. Read this white paper for more on how to create an effective framework that maps directly to business rules. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Improve Your Business through Best Practice IT Management by Kaseya April 2008 - (Free Research) This white paper provides insight on ways that MSPs and IT departments can improve their management of services. Learn how using ITIL best practices with an automated management solution can address a number of the unique challenges these businesses face. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

10 Simple Steps to ITIL Network Compliance by Netcordia October 2008 - (Free Research) ITIL is emerging as the standard way of managing IT service delivery; the latest Version 3 has extended this, aligning service design, development, and delivery more closely with business goals. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Responding to Changing User Requirements with Integrated Tools by FrontRange Solutions Inc July 2008 - (Free Research) View this webinar to find out how Enteo Client Lifecycle is being added to HEAT, Remedy, and Footprints as well as other Service Desk Platforms. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

IT Innovation without Breaking the Bank by FrontRange Solutions Inc July 2008 - (Free Research) This webcast discusses how IT is challenged to meet rising business expectations while managing increasing infrastructure complexity at the lowest cost possible. It also explains why generic IT processes are no longer effective. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Quest MessageStats™ by Quest Software Quest MessageStats empowers executive management, Information Technology (IT) managers, and Exchange administrators to perform business-critical analysis and reporting on Exchange e-mail infrastructures.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Gartner Toolkit Case Study: Successful PC Life Cycle Management Implementation by matrix42 June 2008 - (Free Research) The company took the desktop refresh as an opportunity to review its PC life cycle management tools and processes and selected Empirum from matrix42 for inventory, license management, software/patch distribution and client backup. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

SAS & Fibre Channel - Compared by Dot Hill Systems Corp. September 2008 - (Free Research) This paper explores SAS -- a relatively new entry into the disk drive market -- as a very viable replacement for Fibre Channel based (FC) disk drives. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How Can I More Effectively Address the Needs of My Business Customers? by CA October 2008 - (Free Research) CA IP-based service management solutions help you protect and grow your customer base, extend competitive advantage and reduce risk by enabling you to deliver new managed services. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Virtualization and Automation Drive Dynamic Data Centers by CA October 2008 - (Free Research) Learn how virtualization and automation in thd data center will lead to better customer experience, reduced environmental impact and increased capacity for future services. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Virtual Machines Are Not Free by VKernel November 2008 - (Free Research) This paper explains the advantages that virtual machines provide to the IT department. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Perspective Network Management System 2.5 by PacketTrap Networks November 2008 - (Free Research) PacketTrap Perspective is a unique centralized dashboard provides users with a real-time view of the entire network, with remediation tools attached for immediate network problem resolution. (DEMO) VIEW ABSTRACT | GO TO DEMO

Analyze Your IT Infrastructure Now! by FrontRange Solutions Inc June 2008 - (Free Research) Evaluate your organization now to see how you can improve IT to deliver more value! (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IDC White Paper: Achieving Business Value and Gaining ROI with CA' s EITM Software for Optimizing IT Infrastructures by CA April 2008 - (Free Research) This IDC white paper presents the results of an IDC study, sponsored by CA, to quantify the benefits, cost savings, and return on investment (ROI) that customers can achieve using CA’s Enterprise IT Management (EITM) software products. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Blackberry Certification Program: Understanding IT Certifications by BlackBerry August 2008 - (Free Research) In this session, Esper Chawah explains the fundamentals of high stakes certification programs as well as the IT certification exam process. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

eGuide: Backup and Recovery of Exchange - What every IT Manager Needs to Know by Syncsort September 2008 - (Free Research) This E-Guide from offers best practices for Exchange disaster recovery and explores how SLAs and RSGs can ease the pain of this process. It also provides insight on how to choose the right Exchange backup type for your organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Centennial Discovery 2007 by FrontRange Solutions Inc September 2008 - (Free Research) Centennial Discovery is an award-winning IT Audit and Inventory management solution designed to improve IT governance by enabling customers to more effectively plan, manage and report on various IT operational disciplines. (DEMO) VIEW ABSTRACT | GO TO DEMO

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