Cisco Catalyst 3750 Series Switches by Cisco Systems, Inc.. The Cisco Catalyst 3750 Series Switch is an innovative product for midsize organizations and enterprise branch offices. more... >> Discover more offerings from Cisco Systems, Inc..
		BIG-IP WebAccelerator Web Application Delivery for Portal, CRM, & ERP by F5 Networks. BIG-IP WebAccelerator is a web application delivery solution that provides a series of intelligent technologies that overcome problems with browsers, web application platforms, more... >> Discover more offerings from F5 Networks.
		Customer Support Solution by Extraview Corporation. As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer more... >> Discover more offerings from Extraview Corporation.

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Cisco Catalyst 2950 Series Intelligent Ethernet Switches for Metro Access by Cisco Systems, Inc. The Cisco Catalyst® 2950 Series Intelligent Ethernet switches is an affordable line of fixed-configuration Fast Ethernet and Gigabit Ethernet switches that extend intelligence to the metro access edge.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

IP Enabled Contact Centers: Lowering Costs, Raising the Customer Experience by Avaya Inc. July 2008 - (Free Research) This paper explores how Internet Protocol (IP) can be leveraged to lower the cost of enhancing customer service via the contact center. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Achieving Profitable Growth through Exceptional Customer Experience by CA November 2008 - (Free Research) In this whitepaper, Datamonitor focuses on nine key steps that can – and should – be taken by CSPs to improve standards by delivering outstanding service and achieving various objectives. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Helpdesk Managed Services - Maximize End-User Satisfaction for Enterprises by ABS Associates, Inc. Providing quality helpdesk, desktop, and networking support and services is the heart of ABS' business. By rendering quick, responsive answers to your IT challenges, ABS will have a positive impact on the overall productivity of your organization.  (SERVICE) GO TO DETAILED REPORT

How to Collapse Tiers in the Data Center Network by Juniper Networks, Inc. November 2008 - (Free Research) Watch this technical Webcast to learn strategies from experts on how to collapse switching tiers in the data center network with a two-tier switching architecture from Juniper Networks. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Enabling Carrier-Class Communications with EX Switches by Juniper Networks, Inc. October 2008 - (Free Research) This white paper explains why a high-performance, highly available and secure network is essential for supporting a wide array of traffic types and a diverse user community. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Evaluation of an Integrated PCI Express IO Expansion and Clustering Fabric by Dolphin Interconnect Solutions August 2008 - (Free Research) This paper evaluates the performance of an integrated clustering and single host IO expansion platform using DX components. It also evaluates a prototype gateway model that builds upon the combined single-host IO expansion and clustering feature. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Optimizing Media-Rich Content Delivery with Point-to-Multipoint Label Switched Paths by Juniper Networks, Inc. November 2008 - (Free Research) This document describes how content delivery and broadcast services are challenging networks and explains how emerging technologies such as point-to-multipoint (P2MP) label switched paths (LSPs) help resolve them. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Fibre Channel Director Face-off: Brocade vs. Cisco by Storage Magazine September 2008 - (Free Research) Brocade's 48000 Director and Cisco's MDS 9513 Multilayer Director offer different paths to storage services and consolidation options. Which company offers the best director for your storage environment? (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Here Comes 8Gig Fibre Channel by Storage Magazine September 2008 - (Free Research) Switches and host bus adapters are available, but 8Gb/sec arrays won't be released until next year. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations by CosmoCom, Inc. October 2008 - (Free Research) This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Implementing a Telecommuting Program by Avaya Inc. June 2008 - (Free Research) This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Go Green and Increase Profitability with Virtual Contact Centers by Avaya Inc. June 2008 - (Free Research) This paper summarizes for contact center managers the facts and fiction regarding the environmental benefits of home agent programs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Roadmap for Implementing a Multi-Site IP Contact Center by Avaya Inc. May 2008 - (Free Research) This white paper discusses the challenges surrounding implementing a multi-site contact center and a solution that can assist you in making a smooth transition. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

NAC at the Endpoint: Control Your Network through Device Compliance by Sophos Inc. July 2008 - (Free Research) This white paper examines the control plane strategy, interoperability success and networking dividends delivered by Ciena's CoreDirector intelligent networks. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Four Steps to True End-to-End Service for MPLS IP VPNs by CA October 2008 - (Free Research) Multi-protocol Layer Switching (MPLS) VPNs are the ideal solution for medium and large enterprises that currently deploy site-to-site VPN services. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Acquire, Analyze, and Present Data with LabVIEW by National Instruments NI LabVIEW is an open environment designed to make interfacing with any measurement hardware simple. With interactive assistants, code generation, and connectivity to thousands of devices, LabVIEW makes gathering data as simple as possible.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

eGuide: Exploring Virtualization Technologies and the Services Opportunities for Channel Pros by Zenith Infotech September 2008 - (Free Research) This eguide addresses the advantages and disadvantages of storage virtualization technologies providing a balanced view of software-based, appliance-based and switch-based approaches. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Benefits of Citrix NetScaler for Ajax Applications by Citrix September 2008 - (Free Research) In this whitepaper learn the many benefits of Citrix NetScaler for Ajax applications. Discover how NetScaler speeds up the initial load of an Ajax application and helps ensure that the benefits of asynchronous communication are not delayed. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

TechTarget Networking Media Virtual Seminar: Unified Communications Done Right by SearchUnifiedCommunications.com September 2008 - (Free Research) Sign up for our virtual seminar now to hear from unbiased UC experts on how to get the ball rolling! (VIRTUAL TRADE SHOW) VIEW ABSTRACT | GO TO VIRTUAL TRADE SHOW

Gartner 2008 Marketscope: Enterprise Backup/Recovery by Syncsort October 2008 - (Free Research) This MarketScope represents a major change in the way that Gartner is evaluating the backup market and measuring vendor success in the market. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Comparing MPLS and Internet Links for Delivering VoIP Services by Avaya Inc. June 2008 - (Free Research) This paper documents a real-world field study that concludes the availability and call quality of VoIP over Multi-protocol Label Switching (MPLS) is comparable to that of VoIP over the public Internet. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

High Performance Wi-Fi Demystified by Xirrus September 2008 - (Free Research) The Xirrus Wi-Fi Array represents the next generation in wireless LAN (WLAN) architectures. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Session Initiated Protocol (SIP): A Five-Function Control Protocol by F5 Networks September 2008 - (Free Research) The intent of this paper is to offer the reader a basic understanding of the Session Initiated Protocol. SIP is the conduit that will bring together the enterprise and telecommunications to provide IP-based communications. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ESG Brief: Case Studies on Backing Up VMware® by SEPATON August 2008 - (Free Research) This report is a must-read for companies struggling to back up their virtualized server environments. Learn how SEPATON has its sights set on solving the backup challenges of virtual server implementations—in particular, VMware environments—with VTL. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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