Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc.. The Cisco Secure Wireless Office Solution consolidates all network requirements into a complete, reliable wired and wireless infrastructure. more... >> Discover more offerings from Cisco Systems, Inc..
		Solution Guide for Business Continuity & Disaster Recovery by F5 Networks. IT managers today must be ready for the unexpected, especially in consideration of new industry & government rules concerning data protection & disaster recovery. It is only more... >> Discover more offerings from F5 Networks.
		Captaris® Alchemy®: Document Management Software by Captaris, Inc.. Captaris Alchemy gives organizations the power to archive, index and retrieve images, faxes, email, PDFs, and several other file types with an integrated and scalable more... >> Discover more offerings from Captaris, Inc..

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Customer Service (General) | Data Center Management | Workflow Automation | Business Process Management (BPM) | Supply Chain Management | On-line Customer Support | Security Policies | Help Desk and Call Management | Call Center Management | Project Management Solutions

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Achieving Profitable Growth through Exceptional Customer Experience by CA November 2008 - (Free Research) In this whitepaper, Datamonitor focuses on nine key steps that can – and should – be taken by CSPs to improve standards by delivering outstanding service and achieving various objectives. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IRMS Warehouse Management System Suite (SCM) by Integrated Warehouse Solutions The IRMS system begins with the classic WMS foundation and expands to deliver flexibility and adaptability to commercial and government organizations, whatever the need.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Ross Enterprise ERP - Enterprise Resource Planning by CDC Software - Ross Enterprise Ross Enterprise ERP business solutions from CDC Software are designed to address the unique challenges of recipe and formula-based process manufacturers. If you are in the Food and Beverage, Life Sciences, Chemicals, Metals, Natural Products, or other process manufacturing industries, Ross Enterprise ERP is designed specifically for you.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

IFS Applications - Supply Chain Management by IFS Increase your margins by controlling your costs and turn your strategy into reality. Our supply chain management software will enable you to master the three key disciplines of cost, availability and quality.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Contact Centers for Dummies by Avaya Inc. November 2008 - (Free Research) This guide provides a high-level approach to the different methodologies with lots of information not only on running contact centers, but also on implementing technology in contact centers in a profitable way. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

BIG-IP WebAccelerator Web Application Delivery for Portal, CRM, & ERP by F5 Networks BIG-IP WebAccelerator is a web application delivery solution that provides a series of intelligent technologies that overcome problems with browsers, web application platforms, and WAN latency issues, which impact user performance. BIG-IP WebAccelerator increases interactive user performance for web, Portal, CRM, and Collaboration applications.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Actuate Performancesoft Suite: Performance Management Solution by Actuate Actuate’s combination of practical expertise, state of the art software and unparalleled customer support is unlike that of any other organization offering Performance Management solutions in the market today.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Expert Executive Office by Aderant Expert Executive Office gives you a complete view of all your business operations and information, and provides the tools to use that information to make the right decisions, set strategy, measure the results and increase accountability.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Strategies for Supporting Next-generation Networks: Proactive, Predictive & Preventive by Alcatel-Lucent August 2008 - (Free Research) This white paper dimensions the two-stage evolution from today’s prevalent product level support model to network-level support and ultimately to service-level support. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cisco Catalyst 2950 Series Intelligent Ethernet Switches for Metro Access by Cisco Systems, Inc. The Cisco Catalyst® 2950 Series Intelligent Ethernet switches is an affordable line of fixed-configuration Fast Ethernet and Gigabit Ethernet switches that extend intelligence to the metro access edge.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Helpdesk Managed Services - Maximize End-User Satisfaction for Enterprises by ABS Associates, Inc. Providing quality helpdesk, desktop, and networking support and services is the heart of ABS' business. By rendering quick, responsive answers to your IT challenges, ABS will have a positive impact on the overall productivity of your organization.  (SERVICE) GO TO DETAILED REPORT

Increase First Contact Resolution: The Key to Superior Support by Citrix Online - GotoAssist July 2008 - (Free Research) John Ragsdale, VP of Research for SSPA makes a business case for improving first contact resolution and explain how it links to significantly reduced operating costs and increased customer loyalty. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

ADERANT Expert by Aderant ADERANT Expert is the legal industry’s first truly integrated practice management system based on Microsoft .NET technologies, providing law firms with comprehensive functionality for financial management, business intelligence, matter management, and practice automation.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Business Process Management and Workflow Solutions by Captaris, Inc. Captaris Workflow provides flexible, integrated business process workflow automation for organizations using Microsoft software, enabling productivity, accountability, and compliancy. Captaris Workflow tasklists can be delivered to Outlook, CMS, SharePoint, Captaris Workflow Webaccess, a web portal, or a wireless device.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Customizable Customer Relationship Management (CRM) Suite for Enterprises by CDC Software - Pivotal CRM (E-mail this company) Pivotal CRM delivers rich CRM functionality out of the box to help organizations implement quickly with a lower total cost of ownership. As the market’s most customizable CRM solution, Pivotal CRM enables companies to cost-effectively adapt & integrate to fit their unique business processes.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

CS-ENTERPRISE--Complete Enterprise Configuration Management System by Configuration Solutions Our CS-Enterprise software suite allows you to quickly deploy a configuration solution throughout your entire organization and extended enterprise.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Agile Development Doesn't Have to Mean Fragile Enterprise Processes by MKS, Inc. August 2008 - (Free Research) This paper explains the Agile practices and approaches must be blended with proven enterprise practices to achieve the right mix of agility and discipline. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Data Center Automation and Virtualization by CA November 2008 - (Free Research) This webcast will provide insight on how to Gain Confidence and Control with Service Management and how IT can provide greater business value. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

ShopVue - Paperless Dispatch with Graphical Sequencer by Casco Development, Inc. Paperless Dispatch represents a major step towards a fully paperless, order-driven operation. By providing managers with a graphical tool to dispatch work and track work-in-process, ShopVue becomes a real factory dashboard. The use of touchscreens means that operators can see work assignments on graphical touchscreens throughout the plant.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Akamai Application Performance Services for the Travel Industry by Akamai Technologies (E-mail this company) Akamai's Application Performance Services improve reliability, performance and consistency of enterprise applications across the web. They have provided quick returns, increased bookings and enhanced customer experiences for leading players in the Travel Industry.  (SERVICE) GO TO DETAILED REPORT

eCity Receivables - Accounts Receivable & Collections for .Net2.0 by SLINGSHOT eCity Receivables gives you the tools to tighten credit management, automate billing processes, accelerate collections, efficiently apply payments and resolve payment issues.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

eCity Ledger - General Ledger & Financial Reporting for .Net2.0 by SLINGSHOT The eCity Ledger application speeds the process of preparing and presenting accurate financial information.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

eCity Plan - Continuous Supply Chain Planning for .Net2.0 by SLINGSHOT eCity Plan provides you with an accurate picture of your current supply versus demand position, allowing continual assessment of production status.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Dialogue by Exstream Software Exstream’s Dialogue is a fully integrated software solution that allows you to design, develop, maintain, and output fully personalized and consistent communications of all types.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Consulting Methodologies -- IT Infrastructure by Info-Tech Research July 2004 - (Paid) With limited amounts of money, time and people, IT managers are expected to deliver services to an increasingly complex business environment. This methodology traces the process of building an optimal IT infrastructure. Review current state, determine the ideal, and design an action plan. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

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