Excellence in business requires excellence in IT. Unfortunately, some SMBs just don’t have the budget for all of the management and service tasks that enterprise-class IT infrastructures require. In these cases, it makes sense to outsource some or all of your IT tasks.

However, most IT service programs are like cell phone plans: not bad if you can accurately predict exactly what you need, but a waste of money if you overstate your requirements and subject to massive fees if you need more service than you have purchased. And most service plans only help you react to an IT problem, not proactively mitigate risk.

This webcast explores a different approach to IT serv...