Next Generation Customer Focus: Strategies and Business Activities Necessary for World-Class Performance and Success
by Infor CRM

The Next Generation Manufacturing (NGM) study was developed to better define the strategies and business activities necessary for world-class performance and success into the next generation. More than 2,500 manufacturers across the United States responded to the NGM Study, a national research effort coordinated by the American Small Manufacturers Coalition (an association of Manufacturing Extension Partnership centers and partners); conducted by the Manufacturing Performance Industry (MPI); and supported by the Manufacturing Extension Partnership centers and partnering organizations.


The NGM study sought to assess manufacturers’ awareness of NGM strategies, progress in im...
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